We made group reservations a year in advance at this location for the Texas IronMan. The week of the race, this hotel called us and told us that they bumped us and will not be honoring our reservation. This caused complete chaos because we were traveling in from out of state. Finally, we got everything resolved after a lot of back and forth. When we checked in they put 3 of the 4 non-smoking reservations in smoking rooms. The rooms were very run down looking. The comforter and sheets must be the originals from when the hotel first opened. Our towles were not changed out after the first night. We requested more when management informed us they were out of fresh towels and their washer was broken. They told us we would have towels before the end of the day. We did not receive fresh towels until the next morning. On top of all of this, the staff was very rude and needs some serious customer service training. We never received one apologie. I would not recommend this hotel to anybody!! We travel a lot and have stayed at some pretty bad hotels but this one tops the list, mainly because of the staff.
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- Also Known As:
- Extended Stayamerica Houston - The Woodlands Hotel Spring
- Spring Extended Stay