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“Nice stay in the Dallas area”

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Hilton Dallas/Southlake Town Square
Ranked #1 of 2 Hotels in Southlake
Certificate of Excellence
Reviewed June 29, 2012

Our group had several rooms here for a weekend wedding in the area. All were happy with the rooms, the hotel as a whole, and the area. The business center was great as they had 3 computers all with printers so no waiting to check in and print boarding passes. The restaurant at the hotel was good, and convenient. Also had my nails done at the salon and was pleased with that as well. If I am ever in the area again, I would not hesitate to stay here. Only small complaint was that the rooms were cleaned late in the day. No biggy though.

  • Stayed: June 2012, traveled with family
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Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Thank you for your review, it is nice to see that you took advantage of so many of the amenities our property has to offer. We are glad that your entire party enjoyed what our property, and area, had to offer. Hopefully everyone had a great time for such a special occasion.

We are sorry for the timing of our housekeeping. Please note for the future that we are able to dispatch housekeeping team members by request for earlier service. We are also always trying to improve our speed while maintaining our standards of cleanliness. Your feedback regarding where we stand is valuable.

Thank you again for sharing your experience.

Sincerely,

Craig T.

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862 - 868 of 959 reviews

Reviewed June 20, 2012

To a European the whole area of Southlake looks like being made out of a model railway box. Everything is neat and tidy. And so is the Hilton hotel. It fits well in this scenery and provides superb accommodation to the traveler. Our room was spacious and and very clean. The staff was alright. Not really extraordinary. There was nothing to complain about. Check-In and Check-Out was superfast. So that saved us a lot of time. The only thing I did not like was the lack of designated parking spaces just for the hotel. When Southlake gets crowded people use up the spaces around the hotel too.

Room Tip: try to get one with a balcony
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  • Stayed: April 2012, traveled as a couple
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Thank Senor_Chang_No1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

We were happy to hear your thoughts on our property and the surrounding community. What an interesting perspective comparing the Square to a model set! Hopefully, next time, our service can live up to the standard set by the location, and any issues with parking are avoided by utilizing our complimentary valet.

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Reviewed June 15, 2012

Got the chance to stay here recently for a couple nights while in town on business. Great location, with lots of restaurants and shopping near buy, most in walking distance. Folks at the hotel were awesome. Rooms were, Hilton property rooms, just what you expect, but always great to know you get the same every time. Roads in Dallas are in turmoil so coming and going can be tricky, but not a hotel issue just a warning.

Stayed: June 2012, traveled on business
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

Stayed here for a family wedding over the weekend and it was lovely. The rooms are spacious (some have lovely balconies) and the beds are so comfortable it's difficult to get out of them. I love the Peter Thomas Roth products they offer. I thought it was a bit expensive until we got there. If the hotel were someplace other than in a Dallas suburb, the price would be easy to understand but it's a bit steep for a hotel in a shopping center. Saying that...the shopping center is awesome. Great shops and restaurants nearby. I didn't have any interaction with the staff and the only thing that marred the trip was hearing about my sister's interaction. She had a room with a balcony and although she went down to complain about the smell of smoke, they never did anything to help. It was pretty awful and I think it was from someone on an adjoining balcony smoking. The other issue was when my sister locked herself out of her room. She went to the front desk and provided ID as reqeusted. The staff member at the front desk looked at the picture and made a rude and unnecessary remark about how my sister looked. I think she was so shocked she didn't tell anyone but it was pretty hurtful, especially coming from someone whose job IS to provide excellent customer service.

Honestly...I would probably never stay here again because I have no need to be in the area.

Room Tip: Ask for a balcony. We paid full price through Hilton and didnt' get one but my family who purch...
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  • Stayed: May 2012, traveled with family
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Thank Allison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this reviewResponded June 4, 2012

Thank you for your review, it is very disappointing to hear about the experience your sister had with us. As you mentioned, our job is to provide excellent customer service, we clearly came up short during your stay. If possible, please reach out to me (email below) with your sister's information so we can personally apologize to both of you for the service you experienced.

Again, thank you for your review, your information and honesty is very helpful.

Sincerely

Craig Tomaka
Reservations Manager
817.442.9900
Craig.Tomaka@Hilton.com

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Reviewed May 23, 2012

Very good all round, although they do have a monopoly in the town.

Location is perfect and will definately be returning.

Shame they are capitalising on the monopoly with the pricing.... But at least they deliver.

  • Stayed: May 2012
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Thank ScottVonHorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2012 via mobile

I wish I had known what a party destination this was. There was one wedding here and I am pretty sure a prom as well during our stay. I am here with my family (2 kids and husband) and my oldest daughter and I are unable to sleep due to the noise. I am hearing a buzzing noise reminiscent of the cars with too much bass. I wish we had chosen somewhere else. Oh...forgot to mention that someone felt it necessary to light up a cigarette in their rooms and it was very strong. The front desk clerk took care of it promptly.

My only advice is to ask if there are any proms, weddings or large parties. If so, stay somewhere else. Also, keep in mind that you can hear everything outside the rooms and above you. This fact is irritating given the cost of the rooms. Oh well. Will definitely think twice before staying here again!

  • Stayed: May 2012
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Thank Nurseaudrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this reviewResponded May 21, 2012

I am very sorry to hear about your poor stay with us. We always aim to provide an exceptional experience, and we came up short for your stay. If you would like to discuss your stay further, I would like to speak with you, please reach out to me by phone or email at your convenience.

Thank you,

Craig Tomaka
Reservations Manager
817.442.9900
Craig.Tomaka@Hilton.com

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Reviewed May 19, 2012

Just stayed one night for a get-a-way with the wife and to enjoy a night out with friends. The location is one of the best around with plenty of options for food and shopping. We were greeted at the door by the staff which was a very nice personal touch. The room was very clean and had everything we needed. 5 stars! Parking was free!

Room Tip: 5th floor comes with concierge access with free waters and breakfast was outstanding!
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  • Stayed: May 2012, traveled as a couple
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Thank hpgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigTomaka, Manager at Hilton Dallas/Southlake Town Square, responded to this reviewResponded May 21, 2012

It is great to hear about your enjoyable stay, we are glad you had a good time. In addition to the free parking, we also have complimentary valet. Hopefully we will see you again soon!

Thank you,

Craig Tomaka
Reservations Manager
817.442.9900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dallas/Southlake Town Square

Address: 1400 Plaza Pl, Southlake, TX 76092-7664
Phone Number:
Location: United States > Texas > Southlake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Southlake
Price Range: $183 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Dallas/Southlake Town Square 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Classic style, modern amenities, and an enviable location. This is the Hilton Dallas/Southlake Town Square. Located minutes from Dallas/Fort Worth International Airport in the heart of Southlake, Texas, the entire Dallas Fort Worth metroplex is at our doorstep. Whether you prefer the rustic charm of the Fort Worth Stockyards or urban chic of Uptown Dallas, you are only a short drive away. However, many of our guests don't go far. As a pillar of the 130-acre Southlake Town Square development, which combines historic downtown charm with high-end specialty stores, more than 130 shops, restaurants and entertainment venues are steps away. Meander the pedestrian-friendly streets while window shopping, relaxing in the park areas, or dining al fresco. For the serious shoppers, retail favorites such as Michael Kors, Coach, Ann Taylor and White House Black Market await. The Hilton Dallas/Southlake Town Square was designed with the discerning traveler in mind. Contemporary furnishings, marble floors and sparkling chandeliers create an air of sophistication without sacrificing comfort. The boutique-style Dallas hotel is ideal for a weekend getaway, wedding or a memorable social event. With 248 spacious rooms and 48 magnificent suites, you will feel at home in the European-inspired design, intimate setting, and modern in-room amenities that include flat screen televisions, oversized soaking tubs, and outdoor balconies. Fall asleep dreaming of the next day's adventure in our outdoor pool, 24-hour fitness center, or full service spa. We also cater to the business traveler with wireless Internet access throughout the property, flexible work stations in each room, a 24-hour business center, and a variety of meeting/conference rooms to help you seal the deal. With over 19,000 sq. Ft. Of flexible meeting and event space, the Hilton Dallas Southlake is the ideal venue for your Dallas conference, workshop or special event. Take advantage of our high-tech facilities, personal service, catering, and online event planning tools to host a productive and successful event. A visit to the Hilton Dallas/Southlake Town Square is not complete without a meal in Copeland's of New Orleans, one of the premier restaurants in Southlake. Presenting authentic South Louisiana cuisine, only the freshest ingredients are used in one-of-a-kind dishes, creating the fine -- and fun-- dining experience for which Copeland's is known. Whether your stay at the Hilton Dallas/Southlake Town Square is for work or play, you are promised the finest service and everything you'd expect in the premier hotel in Southlake, Texas. ... more   less 
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Also Known As:
Hilton Dallas/Southlake Town Square Hotel Southlake
Hilton Hotel Southlake
Hilton Southlake
Southlake Hilton

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