We had reservations to ride but the reservation was "released" because we did not answer our phone in a timely manner, 4 hours (we were mowing our extensive yard). Once we were able to call back the same day and speak with the owners, the owner was rude and disrespectful and blamed the problem on us. They do not take credit cards to hold the reservation. If they had taken a credit card then they could have charged us if we didn't show up. We were all set up to go and had no plans on cancelling. The owner hung up on my husband and when we returned the call, she would not pick up the phone. Very disappointing when the OWNER of the company can not handle a situation that she caused. The easy fix to the problem: TAKE CREDIT CARDS and have a firm cancellation policy in place. Would not do business with them.