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“bad management and suspicious accounting”

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Suntide III Condominiums
Certificate of Excellence
Reviewed August 4, 2008

Beware of this place! The hurricane trashed it, it will be down for 3-4 months, and they arent refunding my deposit they took and then had to cancel my stay because of the hurricane, until they are up and running again! It is possible I will not get my deposit back for months, due to their "computers being down". Not the way to get repeat business!

Stayed: July 2008
5  Thank surfman75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 - 231 of 244 reviews

Reviewed July 5, 2008

We had 17 people in 3 different condos (1201, 1203 and 1208), which came to over $6K in rental fees. For that amount of money you would expect to be treated very well.

The trip began by arriving on a Saturday with only one of two elevators working...meaning 120 units on 12 floors are using one elevator to transport baggage and beach equipment. We were continusly told that a needed "part" was on order. However, we were later informed by the lowest staff member that management was unwilling to pay the repair man his weekend rate. This was our first negative impression of the manager. The second and funniest...we had gone to buy groceries for 17 people and 3 condos, which amounted to 4 cart loads with one elevator. As we were waiting in line the live-in General Manager of the property cut in front of everyone to get on the elevator to go to her unit. I guess if I jumped to the front of the line I wouldnt pay the repair man either.

After this it became one issue after another; unit 1201 had a window that leaked during 3 days of rain (never fixed), unit 1203 had minimal A/C (called 4 times, never fixed), unit 1208 had a water line bust on the unit below and had to be shut off (this actually was fixed during our stay).

Zero reserved parking for guests.

Unfriendly staff, except for a young man and woman at night that were very nice.

Fee happy management during check-out.

On a positive note, unit 1203 is very nicely decorated. Views are great for all units especially unit 1201. The complex is pretty clean and grounds are kept nice. Our family enjoys the fellowship and still had a goodtime...but not because the facility or the staff there.

I have been going to SP Island for the last 25 years...for the money there are much better places than Suntide III.

  • Stayed: July 2008, traveled with family
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2  Thank jdc00c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2007

We had a fabulous time. The condo that we selected was just like the property's website showed. We did book our trip based on the reviews of tripadvisor. I am hard pressed to find anything negative about our stay.

  • Stayed: July 2007, traveled with family
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Thank OkFlipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2007

Our family just returned from a stay at the Suntide III condominiums and our experience with that facility was a mess from the moment we began our 40 minute check-in process.

We were more than excited to stay there, in fact we would frequently get online and view the pictures and the virtual tours just for fun.

When we tried to check in - the women behind the counter had no idea why, but there was a "glitch" in the computer which led us to wait in the lobby with our two small children who just wanted to go to our room. We waited for 40 minutes while they figured it out, and all the while, the women, who were working on the problem were speaking to each other and others behind the desk in Spanish, not once speaking to us about what the "problem" actually was. This was not a good first impression since we just spent over $1000 on our stay here.

On the second day there, we came back from a day at the beach to find that BOTH of their elevators were not working. We were on the 8th floor. Needless to say, none of us were happy about hiking up 8 flights of stairs with our two kids and all of our beach gear. They finally got one of the elevators working the next day, but that was the only one working for the remainder of our vacation. Going back and forth to the beach got to be annoying since EVERYONE in the condo was using the same elevator. There was never any message to us stating the problem or that they were even working on the situation.

On our last day there, we had to kill a big roach by our children's room. This was undoubtedly the nastiest thing that could have happened. We spent a lot of money on what we thought was a nice condominium for our yearly family trip to South Padre. We had looked forward to it for nearly 8 months and were extremely disapointed with the service (or lack of) and the cleanliness of their facility.

The final straw was the morning of our check-out. We all woke up early to get a move on things and get started on our long trip home, only to find out that we had to have a member of housekeeping come to our room and check through each and every TOWEL to make sure that it was there, otherwise be charged a $50 fee. We were told that someone would be up in 10 minutes - 35 minutes later, someone finally came up and went through every last towel and literally pulled the covers off the bed to check the sheets, looked in the tub, the closet and the balcony. If they found anything wrong, we were going to be charged. Luckily, I'm a neat freak and anal about getting things right, that we didn't receive any charge, but were a little put-out by that demand by them. This was not something that we were told at the time of our check-out.

  • Stayed: June 2007, traveled with family
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5  Thank smileymark1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2007

My family and another family have traveled together for several years now, always booking hotel rooms and hoping they were close together. After hearing about these condos, it turned out to be a MUCH better value so we booked them. Both families were very pleasantly surprised. The check-in was efficient, the condo was very clean and well-appointed. The view was...fabulous! The location is right on the beach and every unit has an ocean view. It is centrally located on the island so we were never far away from where we were headed. It was nice to have both an indoor and outdoor pool and to have linen service. We will never stay in a hotel again while on the island!

  • Stayed: June 2007, traveled with family
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3  Thank middleskoolcrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2007

This was a lovely place to chill out wtih the family for a week. We went in mid May so it was like we had the place to ourselves. We took our three children. The condominium that we rented had two bedrooms and two bathrooms. There were three TV's, all with cable. There was high-speed internet in the room. The room was comfortable and well appointed. The staff was VERY friendly and helpful. We felt right at home. The balconies all look out directly at the beach and the gulf with sliding doors. We bought a week's worth of groceries and ate all breakfasts and dinners in the condo. We went out for lunch each day The kitchen had all the dishes, utensils etc. that anyone would need to fix their families' favorite dishes. There are two pools and two hot tubs. It is easy to get to the beach and a very nice "rinsing off area" to get all the sand off your stuff before you head back to your room.

  • Stayed: May 2007, traveled with family
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2  Thank gowithkidos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2007

Just returned from our trip to South Padre Island. I cannot say one negative comment about this property. It is kept clean, the staff is nice and the location is great. The weather was cool this week so the heated indoor pool was a hit with our children. I highly recommend Suntide. We booked Suntide based on all the good reviews on tripadvisor. Thanks tripadvisor!!! Do not hesitate to stay here, you will not regret it. Tip: Suntide is located close to the island's grocery store, just a short walk away. Very convenient if you do not have a vehicle.

  • Stayed: January 2007, traveled with family
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8  Thank w32rag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suntide III Condominiums

Address: 3000 Gulf Blvd, South Padre Island, TX 78597-7045
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 35 Specialty Lodging in South Padre Island
Price Range: $229 - $372 (Based on Average Rates for a Standard Room)
Number of rooms: 118
Reservation Options:
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Also Known As:
Suntide Iii Condominiums Hotel South Padre Island

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