This was our first time at this resort. Our price for one night was $229 and that included our waterpark tickets- When I was making a reservation on line for a room at $189 it would say "error" so I had to call the hotel direct. At that time I was told the room I was trying to reserve on line was not available and that's why I got the "error" message. The price is pretty much worth it if you're main purpose to stay at this resort is for the waterpark. If you subtract the cost of each ticket to the waterpark(3 for us) our room rate would be $129. Other hotels in the area were alot more expensive just for a room.
The resort allows you to enter the water park on the arrival day which is great because you can't check into your room until 4pm. and they also allow you to use the water park the day of check out.- nice too.
The bad thing about it is that you actually have to "check in" twice. Once when you arrive to get your waterpark bracelet and then later after 4pm to check into your room. We left our luggage in our car and carried a small bag with our towels and cooler to the water park. The park does provide small lockers for guests to use.
The check in area/lobby is a very small area and the check in desk is right by the entrance and it gets very congested and confusing as to where one should go. Normally when you check into a hotel-you dont have to bring everyone in your party to the front desk- but here you do because the staff has to put the waterpark bracelet on each person. It is a bit time consuming and that's why it gets so crowded. I did like the "room key" is a bracelet and therefore I didnt have to worry about losing the room key.
Room- My room was in the main building on the sixth floor. I thought the room was average size, we had 2 queen beds, micro/fridge. Our room was Partial Oceanview/pool view. If I looked hard enough I COULD see the ocean but I didnt feel the VIEW was worth the extra $20 they charge for that type of room. A pool was directly underneath and it was well in my view but to me- since the rooms didn't have a balcony - there was no benefit to the view.
Bed- was comfortable and the pillows were nice.
Air-condition- worked very well- at one point it was too cold in the room- but then again we had just come in from the park with our wet bathing suits..
Bathroom- what a joke. IT was so TINY. It was a nice bathroom but it was way too small. It would have been nice if they would have combined the bathroom and sink area so it wouldn't feel so small.The water pressure in the shower wasn't as strong as I am used to but it was okay.
Furniture- was nice- cool bedside table.
Clean- Yes our room was very clean.
Check -out- was a mess. There were 3 people working the desk and lines were not very organized. People would just walk right up to the desk and get waited on while others (me included) were waiting patiently in line. After waiting over 15 minutes to check out -staff announced that if we were in line to get new bracelets for the water park to go to the gift shop and someone would help them there.The line went down a bit but not much. It bothered me that the staff didnt tell the people walking up to the desk to get in line- and wait like the rest of us were doing. I generally don't mind someone cutting in line everynow and then but this was ridiculous and finally some of the people in line began to complain and if someone walked to the desk that wasn't in line- they were told to get in line- but from other customers not the staff.
We didn't use room service but we did have drinks at the bar near the beach. The staff there was very friendly and even kept the bar open a little later than the time posted. I am assuming because there was quite a few people having drinks and they welcomed the business.
Elevator in main building- was really slow and the hallway near elevators on 6th floor were really warm.
Other than check in/out I would say this is a great place to stay if you want to have beach access and be at the waterpark. If you are looking for a quiet relaxing resort this may not be the one for you- expect to see alot of families with infants/toddlers/teens. and expect to see people walking in there bathing suits and barefoot all over the place.
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