Overall had a great time! We stayed here and our two young teens loved it. The waterpark was great, but the resort needs to improve some of their policy and procedures. Check in was ok. The two front desk ladies were not friendly. The room was clean but just an average room with ocean front view, (no balconies) and had no privacy to change inside. There was no door to the vanity for my wife to change and the only door to be closed was to the very very small bathroom and shower. Housekeeping left us three large towels and one wash cloth (for 4). I had to find housekeeping each day to get soap and shampoo as they never stocked our room after the first day. They should realize you tend to take more showers at the beach. The elevators were very slow. The staff at the bars were never very friendly either and it was not real busy. Some of these workers acted like they did not want to be there or work! They gave each of us a water proof wrist band that was our keys to the room (pretty cool). But you had to wear the duration of the stay and anywhere you went off the property, plus every day you had to go to the front desk and get another wrist band for the water park. If you were not there by 8am you were standing in long lines waiting for your bands! And as I picked them up for my family I was reminded each morning that if they were lost I would have to pay $30.00 for each replacement. It seemed they were more concerned about telling guest about the penalties of the property than the benefits. The food at the restaurants was good and reasonably priced (breakfast/lunch) and the staff was better and friendlier. We went off the property for dinners. As for the two water parks, they were great and there are plenty of life guards who seemed to be the most friendly and helpful when approached. Guest at the resort get an extra hour before @ 9am and after @ 8pm at the resort waterpark only and not the main waterpark. The front desk did not allow quick check out on the last day so you had to wait again in long lines if you wanted a copy of your bill. It would have been a much better experience (hotel stay) if our one resort wrist band worked for the waterparks, They had better privacy in rooms, better housekeeping and more helpful and friendly staff. Overall though we probably would stay here again just because our teens loved it. The things you do for your kids!!!!!!!
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