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“Really bad experience!”
Review of La Hacienda - CLOSED

La Hacienda
Cuisines: Mexican
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed July 19, 2013

It was my wife's birthday and it was supposed to be memorable night it ended up being HORRIBLE night. We were seated and we had to flag down a waiter 30 mins later to take our drink order. We finally got chips and salsa an hour and half into our meal. The orders them selves took 2 hours to arrive. I spoke with management and they seemed like he could care less. Waiter didn't even apologize for the bad service. Then to top it off we had to literally write Down on a piece of paper our orders because our check was all screwed up. The location and place are beautiful but was over casted by the bad service. NEVER AGAIN

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Thank GregOrtiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (116)
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75 - 79 of 116 reviews

Reviewed July 19, 2013

Sorry to bust the bubble - we have lived on the island for10 yrs now and have been here 4 times and every time the service has been disasterous. Tonite was a group of six all locals. Five main dishes arrive and then 10 mins later the 6th dish arrives only after complaining about the delay to the server. Forgotten drinks, request for extra condements unanswered. The bus girl gave us better service than the server! Great location, cool view of the fireworks, nice facility but come on you can't train the wait staff. Maybe you need a floor manager (if you got one your paying them too much)

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1  Thank SPI GUY l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

Food has no flavor, the salsa had no flavor at all, and food is over priced! We got a table quickly, but the waiter didn't come over till 15 min later. Waiter came to our tab,e maybe three times! We asked two different people to get our waiter! Finally he got over to the table and it took another 30 min for the food to get there! My husband plate was hotter then his food and it had no flavor he got the sampler plate. It had fish and shrimp. My food was hot but again no flavor, I ordered cheese and steak taco, yuck!!! Told the manager about our experience, all I got is I'm sorry! Yea you are sorry!

1  Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

There was no wait on a Monday nite, we sat outside, bad mistake, way too hot, no fans, no air circulating. Drinks were good, food was good but unremarkable. Very expensive.

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Thank ZoeyK5505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Lovely dining room overlooking Laguna Madre.
Food was beautifully presented and quite tasty.
Nice change from the redundant seafood offerings at other run of the mill restaurants.

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Thank jbza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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