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“Kitchen staff stole my money”

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La Quinta Inn & Suites South Padre Island
Certificate of Excellence
Reviewed May 4, 2013

I was at this hotel between the 25th and the 29th of April 2013. On the 28th morning, after breakfast I left my purse on the chair in the breakfast area at closing time. We were almost the last to leave. When we did there was only one person still having breakfast and it was past 10:00 am so noone else could have come in. my purse was hanging from a chair that was right in front of the kitchen door in a corner to the side of the room. As soon as I discovered my purse was missing, I ran back to the breakfast area and I was informed by the staff that they had brought my purse to the concierge. There i found my purse. My ID and credit cards were thankfully there but my cash was all gone, save for one dollar. It was about $80.00. I complained to the front desk, but they did not even make the slightest attempt to write down a report, or promised to ask the staff about my purse and its contents, they pretty much just stared back. Unsatisfied by their reaction, I went back minutes later and asked them whther they could look at their cameras, but they said apparently they had none in the breakfast area. I strongly suspect the staff. I will not be back.
Also, there was construction during the weekdays right next door so we were awoken every day to incessant hammering. On the weekend, loud music from a business next door went on until midnight. The pros are that it is on the beach, with a very nice access, it is sufficiently clean, it is close to a bird nature preserve.

Stayed: April 2013, traveled on business
1  Thank TXHUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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878 - 884 of 1,334 reviews

Reviewed May 3, 2013

The hotel was very clean, there was an abundence of staff about, especially mopping the tile on the first floor that lead to the pool. The rooms were spacious and the beds were comfortable. The pool was usually too crowded to enjoy, but thinned out to tolerable levels on weeknights after 9 pm. The front desk desk was very helpful, even gave my daughter some burn cream to help with pain after she encountered a man o' war on the beach. The beach front location was nice.

  • Stayed: April 2013, traveled with family
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Thank ru2020bmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded May 20, 2013

Dear Guest,

Thank you for taking your time to leave us and fellow Trip Advisors users a quality review. We are very happy you had a great time with us. We appreciate you pointing out the cleanliness in our hotel and the helpfulness of the staff. Thank you for choosing us once again and we hope to see you again.

Thank you,
Aaron R.

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Reviewed May 3, 2013

kids in pool and hot tub all night, constant running and noise all night, no security, and employees at the hotel no help...if you are looking for a get away for two as we were and booked a suite looking at the ocean ? save your time and money as this is not it period...

Room Tip: dont stay here ... is a good ideal
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  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with La Quinta
1  Thank connie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with La Quinta
Thank Sammysmtnmama
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded May 14, 2013

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Reviewed April 29, 2013

Two hours prior to our friends wedding on the beach, we arrive at the front desk with our reservation and confirmation no. to check in....only to find out that the guy at the front desk had cancelled our rooms. He alleged to have ran our credit card but according to the credit card company, no charges were ever ran or declined. Turns out we had to find another hotel and missed the wedding! Thanks a lot Jose!!

Room Tip: I can't give a review of the hotel...was not able to stay due to the front desk cancelling our r...
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  • Stayed: April 2013, traveled with friends
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Review collected in partnership with La Quinta
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded May 14, 2013

Dear potential guest,

Thank you for your interest in La Quinta Inn. We are sorry about the reservation issues and you having to miss your friend’s wedding. Next time please call us ahead of time to make sure the there was no issues with your payment. We would have loved to have you as a guest.

Bests,
Aaron R.

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A La Quinta traveler
Newton texas
1
Reviewed April 29, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded May 14, 2013

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Reviewed April 22, 2013

  • Stayed: April 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank portbaymike
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded May 14, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about La Quinta Inn & Suites South Padre Island

Address: 7000 Padre Blvd, South Padre Island, TX 78597-7726
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in South Padre Island
Price Range: $73 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites South Padre Island 3*
Number of rooms: 146
Official Description (provided by the hotel):
La Quinta Inn & Suites is a Texas Beach hotel located on the north beach on South Padre Island. Hotel is located directly on the beach, featuring an ocean-side swimming pool, restaurant and bar. Enjoy free wireless high speed internet in your room, throughout the hotel, and outside to the pool and beach! Free bright side breakfast every morning featuring fresh Belgian waffles and a made-to-order omelet station. Host events for up to 200 people in our grand ballroom.We also have several electric car Charging Stations available. ... more   less 
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Also Known As:
La Quinta Inn And Suites South Padre Hotel South Padre Island
La Quinta South Padre Island
South Padre Island La Quinta
s Padre Island

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