We visit South Padre Island about 3 times each year. Each visit includes a stop at the Palms Cafe. While the cafe is overpriced, the location and friendly service can't be beat. The place we usually stay wasn't available for the first night of this trip, so we thought that we would give the Palms Resort a try, expecting to have a positive experience similar to the Palms Cafe.
Checking in went smoothly enough. We were shocked to see that the cost for our two small dogs almost doubled the rate, but we blamed ourselves for not reading the pet policy more closely.
Our first impression of the room was positive. There was a nicely-sized living area with a sleeper sofa, an ottoman, a small kitchenette with a microwave and a refrigerator, and a small table and chairs. The bedroom was furnished with a queen bed, two nightstands, and a dresser. The bathroom had a spacious walk-in shower with the sink positioned outside the bathroom area. We chuckled that the resort had pinched pennies by mounting the small TV on the wall so that it could be shared between the living and bedroom areas. The room was hot, but we thought that was because the A/C had been set high in order to save money.
Once we settled in for the night, the disappointment set in. The layout of the room placed a wall between the A/C and the bedroom. Even with the A/C set low enough that the living room could serve as a refrigerator, the bedroom was still uncomfortably warm.
Once we took our shoes off, we noticed how filthy the floor was. Housekeeping apparently sweeps the floor but doesn't sufficiently clean it. We also noticed all the mildew in the shower. Finally, we realized that they hadn't stocked the room with enough soap and gave us conditioner but not shampoo.
Checking out was painless enough, but we witnessed the disturbing treatment of another potential guest. A young man was attempting to stay with his wife and two young children (ages 2 and 4). Although he tried to convince the clerk that the 2 year old child would sleep with he and his wife, they refused to allow him to stay. While we understand that hotels have occupancy policies, the way the clerk spoke to the young man really bothered us. Having worked directly with customers for many, many years, we know that there is a right and a wrong way to deliver bad news.
Could the staff use a refresher course in hospitality and attention to detail? Absolutely. Are these problems bad enough for us to rate our experience as 'poor'? No. Is this resort nice enough to deserve a premium price? Definitely not.
If the staff would polish their hospitality skills and bring their prices in line with the quality, it would be a reasonable place to stay. However, with the premium pricing, the experience was definitely out of line with our expectations.
- Official Description (provided by the hotel):
- Ideally located on the white sand beaches of South Padre Island, The Palms Resort is a relaxing oasis boasting beach front access, stylish, comfortable accommodations, and friendly, attentive service. Our resort offers guests the personal service of an intimate boutique hotel with the modern amenities of larger business hotels. Our award winning beachside retaurant (The Cafe on the Beach) is open daily for breakfast, lunch and dinner. Start your day with Eggs Benedict and a mimosa. End your day with steak and lobster and a fine wine. Enjoy mojitos poolside from our full service bar! ... more less
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- Also Known As:
- The Palms Hotel South Padre Island
- Palms Hotel South Padre Island
- Palms South Padre Island