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“Great location/view, bad/old rooms”
3 of 5 bubbles Review of Pearl South Padre

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Pearl South Padre
A TripAdvisor Member
“Great location/view, bad/old rooms”
3 of 5 bubbles Reviewed December 2, 2013

We had a Premier room with pool and ocean view. The view from the balcony is great. Outside amenities like pool, bar etc are good (even though the pools were not heated - may be due to off season). The rooms are really old and there is mold everywhere. The beds are really creaky and needs to be replaced. The walls are thin and we could hear everything happening on the side rooms and upstairs. The staff was good and delivered timely services. Overall our experience was just "ok" because of the old rooms & beds.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 5, 2013
Thank you for your feedback. We are very lucky to have a wonderful ocean front property but sometimes this can be a challenge due to the environment. Our Engineering & Housekeeping Departments are currently working on a Preventive Care Program for all rooms. We value your feedback as it will help us to improve our hotel. We hope you give us the opportunity to make your next stay a great one on your next visit to South Padre Island.
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1,522 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
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English first
Austin, United States
1 review
5 of 5 bubbles Reviewed December 1, 2013

We decided to stay an extra day. If the hotel were like some of the three-story ones nearby, we would have left on our scheduled departure date. Excellent breakfast buffet, nice pool area. We had 10th floor overlooking the pool and had nice view. I will come back.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Giray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 5, 2013
Thank you for your great feedback. We are very proud and honored to have great staff that takes excellent care and is here to serve our guests. Our Food & Beverage Director will be pleased to hear you enjoyed our Signature Sunday Brunch at our Ocean Front Beachside Bar & Grille Restaurant. It is great to hear you enjoyed our pool with your family. We hope that we continue to be your choice Hotel when making your next vacation plans or getaway.
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Moses Lake, WA
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 27, 2013

We spent 5 days there for my sister & my birthdays. The pool was amazing though not heated it was chilly. The gulf water was 75* and was wonderful to play in the waves, walk along the beach or just sit and watch the waves.
Everyone was extremely helpful, suggested places to go or things to do from Eric, the valet, Noel, at the front desk to Miguel the awesome bartender, suggest you try the 'Tony's Tornado' from the swim up bar menu.
After the first day they acknowledged us by name, there was a power outage very early one morning and there was a letter under the door explaining the outage.
One evening they took us up in a golf cart to the top of the parking garage to capture the sunset over the bay, gave us extra pool towels, and always made us feel right at home. Guaranteed we were there during the 'off season' but everyone went out of their way to make us feel special.
I would love to go back maybe a little earlier in the fall but it was a great place, lots of room for 3 people in the room, we were enjoying it so much we stayed an extra night.

Room Tip: Upper level south facing rooms were great view of the beach, sunrise and the pool.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoreBeaches8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 4, 2013
Thank you for joining us at the Pearl South Padre. We appreciate your positive feedback . We are glad to hear that you had a pleasant stay our resort and that our staff had a chance to make your stay more enjoyable. We hope you keep us as your hotel of choice on your next trip to South Padre Island.
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A TripAdvisor Member
5 of 5 bubbles Reviewed November 27, 2013

The Omni Pearl in SPI certainly understands guest service should be professional and truly friendly. We want to personally thank our restaurant waiter, Aramis. Being from the Dallas area, we experience many waiters, but few can measure up to the professionalism of Aramis. After visiting the Pearl for a number of years, we have come to see Aramis as a friend.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 3, 2013
Thank you for your feedback. Aramis will be thrilled to hear your great comments on his services. We are very proud and honored to have great staff that takes excellent care of our our guests. We are delighted that you have had memorable experiences at our Beachside Bar and Grille and throughout your stay. We hope that you will continue to see us as your choice hotel when making your next vacation or getaway plans.
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new braunfels, tx, United States
1 review
5 of 5 bubbles Reviewed November 23, 2013

It was truly an unexpected delight...more than what we had expected....loved our morning complimentary breakfast on the patio with full service table linens, etc....and the guys welcoming us at the door were so congenial and welcoming....we will return!!!! Mercedes, Aramis, Maria and all the guys out front, the Pearl should be thanking you for your service!!!! Oh, and thank the Lord for the beautiful beach...clean and beautiful and one morning, there was no wind, just beautiful surf and record breaking 90 in November...what's not to love?????? Oh, the beds were dreamy...felt like home....not too hard...not too soft....and we found a nice little Italian restaurant for an evening out called Marcellos in Port Isabel.....whole weekend was delightful!!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Gloria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 3, 2013
Thank you for your feedback. We are ecstatic that you had a great experience with us here at Pearl South Padre. Our staff and management take great pride in serving each and every guest. Thank you very much for staying with us and we want to continue to be your hotel of choice on your next visit to South Padre Island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alvin, United States
1 review
5 of 5 bubbles Reviewed November 22, 2013

Nice place, friendly staff, nice place to stay. Plenty of things to do in and around the Hotel. Nice beach views and every thing was clean and serviceable. Just what you would expect for your beach vacation.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Darren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 3, 2013
We are delighted to hear your positive feedback. We are very proud and honored to have great staff that takes excellent care and is here to serve our guests. Thank you very much for staying with us. We want to continue to make a memorable experience for you on your next visit to South Padre Island.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Benito, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 22, 2013

My husband was deciding to use Omni for all his bussisness needs, but we are changing our mind.We came for a getaway and omnly faced problems, the sunday brunch was great. The front desk staff was the worst I have ever seen, I spent alot of time booking this room to get exactly what we wanted and the right package, it meant nothing.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa C, Executive Office Staff at Pearl South Padre, responded to this review, December 3, 2013
Thank you for your feedback. We are glad to hear that you enjoyed our Sunday Brunch at our Beachside Bar and Grille. We continue to train our staff and improve our level of service to better serve you. We hope that you give us the opportunity to redeem ourselves on your next visit to South Padre Island.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pearl South Padre

Property: Pearl South Padre
Address: 310 Padre Boulevard, South Padre Island, TX 78597-6501 (Formerly Sheraton South Padre Island Beach Hotel)
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pearl South Padre 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled on the island's southern tip, the Pearl South Padre is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await your arrival. From the moment you drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, you'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination. ... more   less 
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Also Known As:
Pearl South Padre Hotel South Padre Island
South Padre Island Sheraton
Sheraton South Padre Island

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