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“Had a great stay” 5 of 5 bubbles
Review of Pearl South Padre

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Pearl South Padre
North Richland Hills, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Had a great stay”
5 of 5 bubbles Reviewed April 25, 2011

My family and I just recently stayed at the Pearl. We were there from 4/18/11-4/22/11. We had a great trip and I could not be happier with the hotel. The staff was excellent. I called down and asked for an extra pillow and blanket for my daughter, and house keeping was knocking on the door in less than 5 min. The room was clean. I had read a review that said the rooms were damp and smelled musty and damp. Ours did too but What do you expect, the hotel is 100 ft form a large body of water and the humidity is 95% or more all the time. It's to be expected. The restaurant in the hotel was also great. It wasn't cheap but was worth the money. The pool area was clean. I have a 3 year old who loved the kiddy pool. We spent a lot of time there. There is also great and easy access to the beach. I enjoyed our stay and would stay there again no problem

  • Stayed April 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTexasMgr, E-Commerce Manager at Pearl South Padre, responded to this review, May 6, 2011
Thank you for letting us know about your great stay at the Pearl South Padre Hotel. We are glad to hear that you enjoyed all that we have to offer, and we look forward to you returning to visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
South Padre Island, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 10, 2011

Upon arrival on April 2nd, we found the hotel had been sold and is now called Pearl. The place needs a major face lift. We were with several families on spring break. Our one bed room condo was damp and smelled like an old cottage. The swim bar advertised was only open on Saturday and Sunday.

There is new management on site and they were attempting to address problems. One problem they have is many of the staff members seemed to not care about any of our problems. Maintenance personnel entered one of our rooms, cut into the bathroom wall and trashed our items (toothbrushes, makeup, hair brushes etc) with drywall dust. The explaination from the staff was that there was a leak which we understood but no attempt was made to cover our items. The management will need to change some of their staff to people who care about quality service.

The pool area is very nice.

The current management will need some time to change the place into a quality hotel. Credit goes to the Operation manager who took one night off our stay and tried to make things right.

  • Stayed April 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Bluedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTexasMgr, E-Commerce Manager at Pearl South Padre, responded to this review, April 19, 2011
Thank you very much for your review of your recent stay at the Pearl South Padre Hotel. As you mentioned we have recently converted the hotel and your feedback is instrumental in letting us know what areas need to be addressed and improved. I have shared your review with our General Manager and we are working to ensure that these issues are corrected. We will also ensure that our Operations Manager is congratulated for his attempts to ensure that you are able to leave with a positive impression of our staff. We hope that you are able to visit us again to see the improvements we are making here at the Pearl South Padre Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pearl South Padre

Property: Pearl South Padre
Address: 310 Padre Boulevard, South Padre Island, TX 78597-6501 (Formerly Sheraton South Padre Island Beach Hotel)
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pearl South Padre 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled on the island's southern tip, the Pearl South Padre is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await your arrival. From the moment you drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, you'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination. ... more   less 
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Also Known As:
Pearl South Padre Hotel South Padre Island
South Padre Island Sheraton
Sheraton South Padre Island

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