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Isla Grand Beach Resort
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Reviews (1,010)
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Reviewed April 11, 2014

Isla Grand is hands down the best property on South Padre Island, the customer service is amazing and the staff goes above and beyond to meet your needs. The Windjammer Cafes food is amazing and the Quarterdeck is always FUN FUN FUN!

Room Tip: The rooms in the main tower are the best!
  • Stayed: April 2014, traveled with friends
    • Value
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2  Thank Casey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded May 11, 2014

Thank you for your review, we greatly apprciate you choosing the Isla Grand Beach Resort. We are more than pleased that we were able to take care of you in the Windjammers Beachfront Cafe and the Quarterdeck Night Club. We would love to see you back sometime, staying with us, dining with us or dancing the night away here with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

Pros: good pool area, well kept. Cons: mediocre restaurant, horrible customer service
This property caters to spring break crowds, conference partiers, and teens. This means they treat their guests like they are doing them a favor by allowing them to stay there and possibly potential thieves. I would not recommend nor return here.

Stayed: April 2014, traveled with family
4  Thank trrrmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islagrand, Front Office Manager at Isla Grand Beach Resort, responded to this reviewResponded May 29, 2014

Dear trrrmom, Thank you for your review. I apologize for your experience during your stay. We have a long history of being a destination place for Spring Break. During the month of March, the environment is very different from the rest of the year. I invite you to visit our resort during any other time of the year so that you can see for yourself what a beautiful, peaceful, and relaxing environment the Isla Grand has to offer. Have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Overall this trip was horrible. Upon checking in, Isla Grand workers were hostile and rude, and of course asking for 60$ worth of money for wristbands, room keys, and damage deposits. The hotel seemed run down and dingy from the start. Finally after 35 minutes we finally got to our room, which was the 2 bedroom condo. Walking up the stairs there was dirt covering every inch of the hallway, trash, and even blood splatters. We got into our room and checked for everything and for the most part didnt see any damages. But the quality was very low. Soon we were to discover our shower did not get warm water, so we eventually had to shower in our other friend's room for the rest of the week. The towels were not replaced by the maids, you had to go and exchange them or get charged, which was ridiculous. The room was extremely humid the whole trip, and even damp, even though no windows or doors were open. Our couches were wet all week because of this. Also we left our door open for a little while and it appeared someone dropped off their broken lamp in our room. Confused but knowing it wasnt ours we set it outside our hallway, assuming they would know it wasn't ours considering we had no lamps missing from our original room. However about 3 hours later I was grabbed by the manager and taken into his office. He told to me give 200$ cash for the lamp within 30 minutes or we would be kicked out of the hotel. Asking him why they didnt check the other rooms for missing lamps, not ours for an extra one, he said that isnt the way it worked. So I had to gather all 5 of my roommates and get cash. I understand that the lamp had to be paid for somehow, but I know there could've been a better more respectable way about doing it. As the week went on, one of our roommates had to check out early. She told us to just get her deposit back for her and bring it to her later, since they had to inspect the room first. Turns out they claimed she "never paid her deposit" and they "had no record of it" Safe to say we were all livid and asked to see the security cameras, knowing she had paid it. The man went into his office, snipped a pic of the tv screen on his phone, and said that was her standing at the desk, but about 5 seconds later she took the money back that was on the counter. He could give us no proof of this but after an hour of waiting around trying to get her money back, we just walked out. Overall this was a below average hotel with extremely poor service and hostile workers. I would not advise anyone to go here, ever. Save yourself the money and the frustration.

Room Tip: Choose none of them. Don't go.
  • Stayed: March 2014, traveled with friends
    • Value
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8  Thank Maggie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islagrand, Front Office Manager at Isla Grand Beach Resort, responded to this reviewResponded May 29, 2014

Dear Maggie W, Thank you for your review. We take all feedback very seriously. We are looking into you allegations. Thank you for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Ill make this short and sweet! I never write reviews but I dont anyone to make the mistake of booking a room there. The rooms were expensive and they were SOOOO run down! Literally looked like a 70s hotel! Didnt even have a microwave!!! Had to buy bracelets and a 60 dollar security deposit! Just a horrible expensive time. Stayed at the Hilton and it was wayyy better! A room inspection on already broken stuff! Our door literally came off the hinge the first day there and we never even came close to touching it. Had to fix it ourself so they wouldnt charge us another mortage. Just stay soooo far away from this place and save money and a headache.

Room Tip: Stay AWay!
  • Stayed: March 2014, traveled with friends
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7  Thank stinman82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded May 19, 2014

Dear Guest,
Thank you for taking your time to write. Our hotel was one of the original hotels built on beautiful South Padre Island & we have kept much of its essence to provide a true resort feeling. We do renovations throughout the year to keep up wear and tear and provide a clean & pleasant experience. Spring break is a challenging time for properties on South Padre Island. Deposits & wristbands are unfortunately a necessary procedure we ONLY do during this time of year. May we suggest visiting our beautiful property any other time of year, like a summer vacation? Again, thank you for your comments and we apologize for any misunderstanding you may have encountered. We take all comments good or bad seriously and use it to better our services.

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Reviewed March 28, 2014

Spent three nights at Isla Grand to attend a conference held there. No one told us at time of booking that it was also beach week and hundreds of drunk and loud college students kept volume up at night until after midnight. The last night was the worst as the hotel advertised (not to us who made reservations from afar) that the hotel was hosting a pool party until 2 am-- needless to say no one was quiet and the allegedly 600 or more kids partied long after most of needed to go to sleep. The hotel staff was less than sympathetic with our need for at least a little sleep. I would never return to this hotel again for this and the fact the hotel needs major renovations.

  • Stayed: March 2014, traveled on business
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6  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded May 19, 2014

Dear Guest,
Thank you for taking time to write about your recent experience. Your conference (Trauma Regional) has been booked during the latter part of spring break since at least 2010. Each year we do offer free admission for anyone attending the conference for our pool party and offer ear plugs for those guests who choose not to attend. We apologize for any inconvenience this may have caused. We most defiantly will inform Trauma Regional about your experience to better inform the attendees for the future conferences. Our goal is for our guests to have a positive & memorable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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