First time staying here and the location was great. We stayed on the 12th floor and the view was fabulous! The front desk staff was courteous, not very personable but that's ok.
Our room was just ok. I was not pleased with the kitchen tools as the can opener was old, rusted and dirty. Was actually a little disgusted and didn't use it. It just didn't seem like they take any pride in cleanliness. The master bath had a toilet paper roll that was once wet and dried hard on the roll. Being so close to the toilet, it was hard not to imagine it fell in there and still just put back on the roll.
The Whiskey bar staff and the Hamburger stand workers were just rude. No customer service skills at all. Apparently they are not part of the hotel, just vendors but if I were the hotel I would have them abide by their standards. We just came back from Cancun so I guess they just set the bar high for pleasing the customer.
The pool and hot tub were filthy! I doubt the filters were working. The ocean water looked clearer than the hot tub. Disgusted!
Not sure I would really stay here again. Besides the location and view, I will probably opt to try something else next time.
- Official Description (provided by the hotel):
- The Isla Grand Beach Resort is the premier resort along the Texas Gulf Coast. Located right on the beach, in the southern portion of South Padre Island, the Isla Grand Beach Resort is easy to find and conveniently located near all of South Padre's top attractions. This beachfront resort has great onsite amenities such as two swimming pools, hot tubs, tennis courts, sand volleyball courts, restaurants, a nightclub, gift shop, coffee shop, activities and more. With such a prime location in the heart of South Padre Island, the Isla Grand Beach Resort offers the kind of warm hospitality, inviting resort atmosphere and top-notch services sure to please business and leisure travelers alike. Be sure to ask about our special offers and package deals! From the Grand Bed & Breakfast to the Hole in One Golf package, you're sure to find one that fits your needs and budget. We're the perfect choice for your next business conference featuring 10,000 square feet of conference space. Excitement is never far at Isla Grand Beach Resort. The nearby nightclub has liver entertainment every day of the year featuring bands and musical guests from all over the United States. Whether it's business or pleasure, we're sure that you'll find what you're looking for when staying at our beautiful beach front resort. It's like a tropical getaway that's not too far from home! ... more less
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- Also Known As:
- Isla Grand Beach Hotel South Padre Island
- Hotel Isla Grand Beach
- Radisson South Padre Island