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“some good, some bad, some ugly”

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Isla Grand Beach Resort
Certificate of Excellence
Richmond, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“some good, some bad, some ugly”
Reviewed July 19, 2013

GOOD: location and grounds are attractive & reasonably well maintained
BAD: had to wade thru a puddle of A/C water in front of our door 3 of 4 days; advertised "sleep number" mattresses don't work; no Wi-Fi, in-room coffee maker, suitcase stand or microwave in beachfront rooms; restaurant got order wrong (bacon & biscuits not really available)
UGLY: was assured of 2 reserved adjacent rooms in person & on phone, but on arrival was given rooms as far apart as possible! Teenage desk staff shrug & proclaim helplessness w/ no attempt to resolve issues. Won't return.

Room Tip: 2nd floor beachfront cabanas have nice view of Gulf, but no WiFi; some regular rooms may have WiFi...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • English first
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English first
Laredo, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 18, 2013

I was at a Judges conference for over 100 Judges last month. My stay was so enjoyable that I called my family to come and join me for the weekend. The restaurant was great, the fish was fresh and the bread is amazing. The location is awesome and the beach is wonderful.The staff was great,cleaning crew was always willing to meet our needs.The pool is awesome and the tennis courts are in good shape.I wiil be back later this summer.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank cortez36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
1 review
Reviewed July 17, 2013

Hotel was great. Room was great but the master bedroom was too hot (even with the thermal blinds closed). And maintenance had no fans . We had to buy our own fan for the bedroom.
Second thing is the sand area(volleyball etc) was an ashtray. cigarette butts, trash, beer cans,...
And you have to walk thru it to get to the beach.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 14, 2013

This was our 5th visit to South Padre Island and our 4th stay at Isla Grand. Once again Isla Grand provided us with a wonderful beach vacation. The staff was great, food at Windjammer was wonderful (we had 2 breakfasts and a lunch here), the ground were immaculate and the beach was beautiful. We stay in the cabanas which provide us with the room we need (I don't cook on vacation so we don't need the full kitchen in the condos). We noticed this stay the rooms had been upgraded with pergo wood floors and granite in the kitchenette and bathroom as well as new bathroom fixtures and tile. The beds were very comfortable and housekeeping was on the ball - it was amazing how much sand they managed to clean out of our room every day. We love being steps from the beach and having the full services of a resort. Spent a fair amount of time at the pool bar and in the hammocks by the pool. This is the beach and South Padre Island - you are not going to get 5 star resort style rooms - but we've found Isla Grand to consistently offer clean rooms and beautiful grounds and the location can't be beat. We will be back! Restaurant tip - eat at Gabriella's right around the corner - some of the best Italian food we've ever had!

Room Tip: Beachfront rooms are literally steps from the sand.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank frog0823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 14, 2013

This used to be the best hotel on the island and not anymore. What a shame!
The hotel is located in a great place with good parking. The restaurant is very slow and food is okay.

The front desk staff is rude and seems to not know what they are doing most of the time. They will give away your reservation although you have checked the same day.

The pool is nice and access to the beach is good, but this is a typical for all hotels on the beach.
I hope they improve their customer relations! Next time, we will not stay there!

Room Tip: Do not trust your reservation as they will change it and give to someone else! Not reliable!
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denver_ColoradoAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
1 review
Reviewed July 13, 2013

We booked the hotel only two weeks out from 4th of July weekend. We contacted the hotel about our room preference, if they could give us 1st floor, etc. They were very quick to respond, so very nice and when we finally got to the hotel, we were so pleased! The check in was super fast, the attendants were so nice (even though there were very disgruntled people in the lobby arguing about availability on a busy weekend) and we received THE BEST ROOM (*opinion) of the resort! We asked for a roll away and had it immediately. The staff was so very accommodating! The cleaning crew was so friendly and the property was immaculate. We were so very pleased! The only reason we didn't give it a five star was because the rooms could use a microwave and coffee maker......If we could give it 4.75, I would!

Room Tip: Contact hotel!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffandLesli M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quitman, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2013

Our July trip to SPI was my first visit to the island. Since I had no idea of the island having only gone to Galveston, Port Aransas, and Corpus Christi in the past, I decided to spend a little more for accommodations just in case. The hotel's website showed beautiful pictures of the pool areas and beach. Those are an accurate depiction. We enjoyed the pool (wish, since there were two, that the smaller one was adults only). we walked to the beach twice, but only waded in the water. Didn't see the need to spend money for chairs to sit on the beach when the pool area was so nice.The cabana room my husband and I had was nice, but not above average by any means. Our sleep number bed controls did not work. we did not mention this to hotel management the bed was comfortable enough as it was. We had breakfast vouchers and ate in the hotel's restaurant all three mornings. The food was good and our service was excellent. On our departure day, we arrived at 6:30 to eat and get on the road. The server was friendly and the food arrived in a timely manner. While driving around the island, we saw several other hotels and condos that we would be comfortable in if we return. I would consider this hotel again if the price per night was lower.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank angela_brown1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Isla Grand Beach Resort

Property: Isla Grand Beach Resort
Address: 500 Padre Blvd, South Padre Island, TX 78597-6615
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in South Padre Island
#5 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isla Grand Beach Resort 4*
Number of rooms: 187
Official Description (provided by the hotel):
The Isla Grand Beach Resort is the premier resort along the Texas Gulf Coast. Located right on the beach, in the southern portion of South Padre Island, the Isla Grand Beach Resort is easy to find and conveniently located near all of South Padre's top attractions. This beachfront resort has great onsite amenities such as two swimming pools, hot tubs, tennis courts, sand volleyball courts, restaurants, a nightclub, gift shop, coffee shop, activities and more. With such a prime location in the heart of South Padre Island, the Isla Grand Beach Resort offers the kind of warm hospitality, inviting resort atmosphere and top-notch services sure to please business and leisure travelers alike. Be sure to ask about our special offers and package deals! From the Grand Bed & Breakfast to the Hole in One Golf package, you're sure to find one that fits your needs and budget. We're the perfect choice for your next business conference featuring 10,000 square feet of conference space. Excitement is never far at Isla Grand Beach Resort. The nearby nightclub has liver entertainment every day of the year featuring bands and musical guests from all over the United States. Whether it's business or pleasure, we're sure that you'll find what you're looking for when staying at our beautiful beach front resort. It's like a tropical getaway that's not too far from home! ... more   less 
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Also Known As:
Isla Grand Beach Hotel South Padre Island
Hotel Isla Grand Beach
Radisson South Padre Island

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