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“Enjoyed the beach”

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Hilton Garden Inn South Padre Island
Certificate of Excellence
Reviewed April 2, 2013

Location is obviously everything, and in that regard this hotel is great. Right on the water, great pool and walkway to the beach. We would have loved this place but several things made our stay less than wonderful.

1. Housekeeping was on vacation too. There were dirty dishes and room service trays left in the hall for two days. (with fries spread across the floor...come on, you cleaned the rooms, how did you not decide this was worth it?)
2. The room smelled musty and moldy. (wet swimsuits will do that, so take it for what it is worth)
3. The neighbors. They decided to leave their little dog inside their room and for three days straight we endured the yap, yap, yapping of a dog left alone. We called the front desk after the first day of non-stop yapping but to no avail. Day two...yap, yap, yap. Day and night. We begged the front office to say/do something and maybe they did, but...you guessed it...yap, yap, yap. We asked if they could change our room but they said they were sold out and could not accommodate. (yap, yap, yap)
The good news here is that we spent more time at the beach because we couldn't stand the dog barking.
The bad news...I was on vacation and didn't want to deal with any of this.

  • Stayed: August 2012, traveled as a couple
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1  Thank rloza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded April 23, 2013

Dear guest,

We appreciate you taking the time to leave us an honest review of your stay at the Hilton Garden Inn. Thank you for the comments you made about our location, pool, and scenery. We apologize about the unfortunate circumstances you endured while you stayed with us. You will be pleased to know the housekeeping is now more aware of the issues you mentioned and can assure you a different and better stay the next time you choose to visit South Padre Island. Please give us another try and we are sure you will find your stay nothing but wonderful.

Thank You,
Aaron R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,337 - 1,343 of 1,629 reviews

Reviewed March 31, 2013 via mobile

The Hilton garden inn is an excellent hotel with only very few problems. On the upside, it was by a free nature trail and right on the beach. The breakfast was good and the rooms were comfy. Also, the pool was nice too. On the downside, the Christmas buffet was horrible and there were some little problems in the room. A great hotel overall. Recommend for families with children.

  • Stayed: December 2012
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3  Thank SSSegue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded April 4, 2013

Dear guest,

Thank you for taking the time to share your experience with us and other valued Trip Advisor users. We appreciate you choosing the Hilton Garden Inn and writing an honest review. We are thrilled you enjoyed our hotel located directly on the beach, the breakfast, and most of all your room. If you come to South Padre Island this year, we will be looking forward to greeting you once again.

Thank you,
Aaron R.

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Reviewed March 14, 2013

This is the second time I have taken my company to this hotel for a mini-vacation. The quality of the hotel is great, the location away from the big crowds is nice also. My employees enjoy staying here because of the great pool and hot tub and the ease in getting to the beach.

We had several meals there during our stay. The food was not bad for hotel food, but the service was always very slow. If you are in a hurry you had better go somewhere else. The lunch special is a pretty fair deal and they have it from 11am to 6pm. We will definitely come back in the future.

  • Stayed: February 2013, traveled on business
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12  Thank Jack2148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded March 15, 2013

Dear Guest,

Thank you for choosing the Hilton Garden Inn again during your mini-vacation on South Padre Island. We are happy you enjoyed your stay, our pool, our hut tub, and the easy access to the beach. We hope to see you again in the near future.

Thank you,
Aaron R.

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Reviewed March 13, 2013

First time to South Padre Island and the only thing I can say is that this has been a great vacation. We were only suppose to stay 2 nights then head to San Anotonio, but extended stay for 2 extra days.

The hotel property is the best value for any family for both lodging and food. Daily buffet breakfast was excellent. Easy access to the beach. Not much to complain about regarding this property. I have stayed at much more expensive properties and they could not beat this property on the combination of value, service and overall experience. We will definitely be back for another stay.!

  • Stayed: March 2013, traveled with family
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6  Thank Chefreggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded March 14, 2013

Dear Guest,

Thank you for choosing the Hilton Garden Inn during your first vacation in South Padre Island. We are very pleased to read we have made you and your family's spring break one to remember. We appreciate you taking the time to share this with us and fellow travelers. We will look forward to welcoming you back soon!

Thank you,
Aaron R.

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Reviewed March 11, 2013

Great location north of downtown congestion, and across the highway from the convention center with its free Laguna Madre Nature (mostly birding) trail boardwalk.
Parking lot is large and is all brick pavers. Hotel is in excellent condition and looks very nice.
Our room was on 3rd floor and had a large balcony with 2 cushioned chairs and a large table on it. We could see the Gulf shore from there. Hope there isn't a big building put in next door on the vacant lot just north of the hotel to block that view. Our room was large and nicely appointed.
Breakfast was excellent, omelet station (onion, tomato, diced ham, bacon, bell petter, spinich & cheese add-ins), another station w/eggs to order or various grilled items, waffles, oatmeal w/ brown sugar,raisins & cranberries (no nuts). Activia & other yogurts, sausage & lots of other choices, diced potatoes made from fresh. Some nits: Wi-fi and wired internet was fairly slow and the bath exhaust fan was fairly noisy and was tied in with the light switch. We could also hear the fans of adjoining rooms. Each evening, we heard someone marching/stomping across over our ceiling. We kept thinking they would stop, so didn't try to get someone to intervene.

  • Stayed: February 2013, traveled as a couple
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4  Thank BigTXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded March 12, 2013

Dear Guest,

Thank you for taking the time to share your experience with us and other valued Trip Advisor users. We are glad you enjoyed your room (despite the stomping sounds from the floor above) and enjoyed our omelet station during breakfast. Thank you again for choosing the Hilton Garden Inn on South Padre Island. We hope to see you again soon.

Best,
Aaron R.

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Reviewed March 11, 2013

Stayed at this hotel for the spring break weekend with my wife and two kids. The hotel check in time is 3:00pm, and I arrived 2 hour early. Because of the spring break, the hotel is very busy. The standard room I booked is not ready at that time, while I was waiting, the front desk manager upgrade me to a ocean view Jr suite. I was very surprised. The room is huge, and very clean. It even had a microwave. We enjoy staying at this Hilton Garden Inn. The Staff was all very accomodating and all very nice. If there was anything you needed they tried to help you. The hotel pool is very big and clean, the food is good too, and the price you can't beat. I would recommend South Padre Island Hilton Garden Inn to anyone. My family enjoyed the stay very much, and will stay at this hotel again next time to the Island.

Stayed: March 2013, traveled with family
5  Thank RonnieC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded March 12, 2013

Dear RonnieC,

Thank you very much for choosing the Hilton Garden Inn and for taking the time to share your experience with us. We are glad you had enjoyed your stay with us. We appreciate you pointing out the cleanliness of our hotel, the hard working staff, and our great food. Our staff will be pleased knowing they accommodated you in every way. Please come visit us again during your next stay to South Padre Island.

Best,
Aaron R.

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Reviewed March 6, 2013

My wife and I stayed at the Hilton Garden on SPI Feb 28 to Mar 5, 2013. We were so impressed with the hotel! Every single employee went out of their way to please. Not the fake kind either. They really wanted to make sure our stay was exceptional. We loved the hotel, the food, the bar, the pool, hot tubs, our room and the location. The positive attitude of the staff made our day. We simply can't say enough good things about them. Corporate should be very pleased.

This was our first visit to SPI. We flew direct to Harlingen from Minneapolis and rented a car. We intended to beat most of the spring break crowd and hoped the sun would be warm enough to lay out by the pool. We accomplished both. Loved the island. Very easy to get around. Taxi service, if not waiting outside, arrived within 5 minutes. Suggest the Sea Ranch for a high-end dinner. The food and drinks were amazing. Palm Street Pier had the best margaritas, great price too! We visited most of the bars on the bay side that were on the water. Each had their own charm. On the ocean side, we stopped at the Wanna Wanna bar, and the Pearl and Isla Grand hotels. These too had their own charm.

  • Stayed: March 2013, traveled as a couple
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3  Thank SunnySkies64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded March 7, 2013

Dear SunnySkies64,

We are very grateful you have shared your experience with us. We are very happy to know you chose to stay with us during your first visit to South Padre Island. Our staff is thrilled you had indeed enjoyed our hotel, the bar, and our amenities which created a fantastic vacation for you and your wife.
We were happy to make your day and can't wait to see you again for your second vacation to South Padre Island. Thank you again for your endless gratitude.

Best,
Aaron R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn South Padre Island

Address: 7010 Padre Blvd, South Padre Island, TX 78597-7726
Phone Number:
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in South Padre Island
Price Range: $110 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn South Padre Island 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more   less 
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Also Known As:
Hilton Garden Inn South Padre Island Hotel South Padre Island

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