The website makes the place look much better than it actually is. It's an old mall converted into a hotel. The hallways are hot. Our conference, who had booked most the rooms, asked to have it turned down and were told they would take care of it...they turned it down and about 30 minutes later a maintenance worker came by and turned it back off (they monitor this closely). The conference rooms were unfinished and were very basic in their design. The rooms are nice.
There was no pool, even though it's prominently featured on the front page of their website.
Worst of all, there is no beach access. Furthermore, all the properties surrounding it have such horrible relationships with the owner that they refuse to let any of their guests use their boardwalks. It's a 20 minute walk to public access and we literally had to sneak through the access for one of the other properties. Who comes to SPI and doesn't want beach access?
The staff was rude, particularly Wendy, as she insisted that we didn't use the front door or the elevators. They routinely tried to cut corners on the contract and were defiant when we called them on it, even after showing it to them in print.
This is the worst hotel I have ever stayed due to the service and the false advertising of their facilities. I can see why other properties on the island hate the owner. I will never stay here again or let anyone I know make the mistake of spending any time or money at this craphole.
- Official Description (provided by the hotel):
- We have 87 wonderful suites to choose from. We are 2 blocks from the beach and in walking distance to restaurants and shopping. We have a wonderful pool and hot tub. All rooms have flat screen TVs, microwave, cooler and wet bar. ... more less
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- Also Known As:
- Suites At Sunchase Hotel South Padre Island
- Hotel At Sunchase