To start when we walked in the building it was warm..probably around 76/78. After checking in our room was a far walk from the elevators seeing this used to be a mall. Our room had a huge stain / leak from window A/C unit. Fridge was not cold and when we called they said all theyr fridges are just on chill but it wasnt even chill and we explained we had a 5 month old baby we needed to store formula. The room is big but the A/C unit only cools the side by the bed. It must stay on high so the room can feel okay towards the door. My family was uncomforatable the entire visit. So the restroom was hot and we had to take cold showers for 2 days. Low water pressure. They said because they had so many guests it would take awhile. The hot tub they advertised was not hot either. And my husband used the gym and nothing worked in it! There was also dead cockroaches in the room close to the little kitchen. Worst hotel stay EVER!! I complained and complained but all the guy would say is I'll pass it on. There was no parking anytime, they have very little parking. No breakfast offered. The employees were few and seemed overworked. Only thing good about this hotel is location. FALSE ADVERTISEMENT!! Our view was a yellow building. Pool was small and next to the highway so it was not relaxing at all.
- Official Description (provided by the hotel):
- We have 87 wonderful suites to choose from. We are 2 blocks from the beach and in walking distance to restaurants and shopping. We have a wonderful pool and hot tub. All rooms have flat screen TVs, microwave, cooler and wet bar. ... more less
- Reservation Options:
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- Also Known As:
- Suites At Sunchase Hotel South Padre Island
- Hotel At Sunchase