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“ROACH MOTEL!!” 1 of 5 bubbles
Review of Suites at Sunchase

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Suites at Sunchase
Ranked #19 of 32 Hotels in South Padre Island
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“ROACH MOTEL!!”
1 of 5 bubbles Reviewed August 7, 2012

Our stay included sharing a room with a cockroach family! Horrible! We saw and had to kill cockroaches each night we were there! Also, had to request for our room to be cleaned...otherwise it wasn't! Towels never readily available for pool use...shower very dirty...electrical outlets not working to charge electronics...what more do I need to say?? Never going to stay there again! Never!

  • Stayed August 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank karolinamorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    53
    27
    25
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    34
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
san antonio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 24, 2012

First, booked this through Hotwire on a last ditch effort since The Pearl (where we were going the next night and ended up LOVING) was booked for the Saturday. When we arrived, I thought the only logical explanation for the horror I saw was that we were in the wrong place. Their "coffee bar" had no one serving at it. Their "pool" was on the street and looked like a giant bidet. The area by the desk was lawn furniture precariously placed in a square. When we got there I was informed that we didn't have a double queen like I had been told when booking, instead we had a king suite. Then they charged me $15 for an air mattress (that deflated during the night) to be placed in the room to 'compensate'. The fridge didn't work, the AC unit dripped and sounded like a thunder storm every time it turned on, and the 'exercise room' looked more like a sad man cave. Asked repeatedly to be moved, only to be told it was 'full', yet we knew of 3 rooms right next to us that had been flipped, cleaned, and were empty. The staff was AWFUL- making us go down to get towels, only to be told they were 'out'- SERIOUSLY? When I relayed the terrible time we had been having, I got a shoulder shrug and he walked away. AWFUL.

Room Tip: I'd sooner stay in a porta potty than this hotel again.
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  • Stayed July 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank skf0055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these South Padre Island hotels

Edinburg, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 21, 2012

When we got our room through priceline, it said beach access & continental breakfast. There was no beach access and no cotinental breakfast. room was small, remote on tv did not work, large spider on ceiling and no sheets for fold out sofa. Called front desk 3 times, finally went and told them in person. Got one blanket and we killed the large spider. No tv remote still. No water pressure in the shower. We will not go back.

Room Tip: Don't always believe what you read online
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  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank mike55786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed July 19, 2012

The place doesn't look or act like a hotel. We found lice in the room! The air conditioner leaked, there was no stoper for the tub, the microwave plate was missing we had to ask repeatedly for more towels. This place sucks. We booked it on a Hotwire hot rate and Hotwire wouldn't help us move. Hotwire siad this place was 3.5 stars. I therefore recommend againt using hot wire. Pay more stay elsewhere.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Jaberian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 12, 2012

my wife and I recently had a short stay at this place and we were terribly dissappointed with the accommodations.we were forced to cut our stay short because of the Roaches in our room,we were placed in another room only to find more regular sized roaches as well as cockroaches this time. We spoke to the front desk manager and she was non-apologetic and all she cared about was the fact that she couldnt refund our money since we prepayed for our rooms!!!!!!!!

Room Tip: read reviews before you pay for your rooms!
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 9, 2012

Stayed there as a result of a travel voucher promising "bay view" and "king bed suite". When we arrived at the room found neither to be true. Asked the front desk about the bay view and was told "it's not a bay view bay view". Had no idea what that meant as the bay is only on one side of the hotel, a multi story hotel on the back so asked what do you mean "not a bay view bay view". "Other customers checked in yesterday so they have the actual bay view." No bay view rooms were available at that point. "So what about the fact we do not have a king bed suite?" "You were upgraded to a double queen." Before telling me I was upgraded to two queens you should establish I think that's an upgrade - which I did not.

We stayed two nights and part way through the first night the A/C began to fail - it was June in TX, 95 degree day, 87 degree nights. Hotel committed to repairing the unit while were out the next day. We returned late and room was somewhat cool so we turned down the A/C - it never cooled sufficiently so I woke up sweating several times.

Room Tip: Tip to choose a good room - stay somewhere else.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MayFlys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 3, 2012

The place is well located. You can go on foot to the best restaurants in SPI (Gabriella's and Yummie's) - just one block far away. There is also McDonald on one side and a Dennys on the other side of this hotel. I did not like the location of the pool (close to the main street). Note that this hotel does not have beach access, but the beach is close (just 2 blocks). If you want to spend the whole day on the beach, there are places you pay $4 to park your car and it is offered a basic structure (restrooms and showers). The staff was friendly. They gave us an upgraded room and did not charge extra for that. The room was clean, but the main hall was not. The water pressure from the shower was really too low and the air conditioner is in a horrible place - very close to the bed and also noisy and old. However, for the price, I would stay there again. SPI is a beautiful place!

  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robidanima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites at Sunchase

Property: Suites at Sunchase
Address: 1004 Padre Blvd, South Padre Island, TX 78597-6605
Location: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in South Padre Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suites at Sunchase 3*
Number of rooms: 87
Official Description (provided by the hotel):
We have 87 wonderful suites to choose from. We are 2 blocks from the beach and in walking distance to restaurants and shopping. We have a wonderful pool and hot tub. All rooms have flat screen TVs, microwave, cooler and wet bar. ... more   less 
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Also Known As:
Suites At Sunchase Hotel South Padre Island
Hotel At Sunchase

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