I checked in and everything was fine. Ok room. Didn't have a fridge and microwave, not a big deal but definitely odd to find a room that doesn't provide this. I tried to get onto the internet, dsl cable, and it didn't work. I had to call the front desk on my cellphone because the room phone didn't work. They brought over a new modem and nothing, they sent me to a few other rooms and nothing worked. The maintenance man told me that this happens constantly. Finally, they sent me into a room on the opposite side of the building and the internet worked but when I came back from moving my bags the internet had stopped working. I had enough. Under normal circumstances, no internet wouldn't be such a big deal but as I was traveling for work, the internet was imperative.
I went to the front desk and asked to check out with a refund and the employee agreed but said that a $5 charge would not be refunded for housekeeping purposes. I told her that's BS, it was their fault I was checking out. She got mad and said, you can talk to the manager when he comes back tomorrow. I apologized, even though, I didn't think I had to, she was just being manipulative and vindictive. She said that it must have been just me because if more people were having problems, her phone would be ringing. I told her that the hotel looked pretty empty to me. Then she twisted my words and said, "So the reason you're leaving is because the hotel is empty." I told her not to twist my words and to give me her manager's name and the time he was in tomorrow. To which she said, he comes in on Monday. I paid the $5 fee in cash and told her she was rude and a liar.
I went across the road to Comfort Inn and I told them what had happened, they told me that that hotel is no longer a Choice hotel but they have not changed the name. At Comfort Inn I got a suite for the price of a regular room, so it all worked out. I'm just worried Quality will not refund my money back, they seem shady.
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