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“One of the most accomidating hotels we have ever stayed in.”

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Best Western Plus Seabrook Suites
Ranked #1 of 6 Hotels in Seabrook
Certificate of Excellence
Sacramento, California, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“One of the most accomidating hotels we have ever stayed in.”
Reviewed January 25, 2014

We stayed at this Hotel before and after a cruise out of Houston Texas. They allowed us to stay in the room until 3:00 pm until the ship was ready. On return they let us in our room at 10:00 am after the cruise. Check out was 11:00 am and check in was supposed to be 3:00 pm. Everyone was very helpful , their shuttle took us to and from the cruise terminal at no extra charge. They're was a continental breakfast in the lobby each morning , that in our opinion was better than our last breakfast on the ship. The rooms were updated ,clean and spacious The bed was king size and very comfortable.. One of the more pleasant hotels we have stayed with.

Room Tip: The rooms we had were at opposite ends of the building and on different floors , both were great.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 30, 2014
Dear Pam,

Thank you for the wonderful review and compliments on the hotel and staff! It is our goal here to treat our guests as if this is their home away from home and we take pride in providing this great service to you. We look forward to seeing you again on future visits and will strive to elevate our level of service to you!
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349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
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English first
Tooele, Utah
Level Contributor
111 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 9, 2014

We were there for 3 nights at Christmas time. They did warn us that they would not have complete services on Christmas Day, which was fine with us. Their breakfasts were great and filling. I don't have any complaints at all. We've been there before, and we'll go again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laura57149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 13, 2014
Dear Laura,

Thank you for taking the time to review us. From our entire staff, we are pleased to know that you are a satisfied return guest and we hope to continue to see you in the future!

At Your Service,

Daisy Dees
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Fort Worth, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2014

My family and I stayed here the night before our cruise. Rooms were clean and the staff were very polite and helpful. We were able to leave our car here while on the cruise. They have a cruise package which includes a shuttle to and from the Cruise terminal. I would stay here again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 30, 2014
Dear Jason,

From all of the staff and myself, thank you for the wonderful comments and compliments. Customer service and making our guests feel at home is a priority and we are happy to see that we are accomplishing that. We hope to see you again soon!
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Cleveland, Ohio
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed December 30, 2013 via mobile

We picked this hotel due to its location between the Bayport Cruise Terminal and NASA's Johnson Space Center/Space Center Houston. The free shuttle service was great and worth the slightly extra cost versus other hotels (or renting a car). See CAUTION below regarding depending on the shuttle van.

The hotel is relatively new and looks and feels it. We enjoyed our stay - our first-floor room was clean, comfortable, and quite sizeable. Don't expect much of a view - the whole Seabrook area is flat and surrounded by refineries. Ours was the parking lot anyway. But you wouldn't be here for the views anyway!

Front end manager and shuttle driver were spectacularly friendly and helpful!

Breakfast was simple, hot and delicious. There were the normal express options: scrambled eggs, hard boiled eggs, sausage/bacon, cereals, yogurt, waffle maker, juices, bread, fruit, etc.

We loved that there's a well-endowed mini mart gas station right next door! Subway (sandwiches), too.

CAUTION: This hotel is popular with passengers boarding and disembarking through the nearby Bayport Cruise Terminal. Ship delays can lock the free shuttle van down for a few hours as the horde of passengers leave and return at the same time (cruise ships are usually in port on weekends). This happened to us causing us to pay for a one-way taxi back to the hotel from Space Center Houston. It wasn't the hotel's fault that the ship was badly delayed so we were NOT mad at them... just bummed to be out $22 for a short taxi ride.

Initially, total price (all-in w/ taxes) was $240 for 2 nights but deals on Orbitz eventually dropped that down to $190 for the same. So keep your eyes peeled for deals even after making your reservation.

Shuttle service WON'T transfer you to IAH airport - it's way too far (about 45 minute drive) so you'll have to make transfer arrangements yourself. (We used Super Shuttle and were pleased.)

Found out there's an Enterprise Rent-a-Car nearby in case you're so inclined.

If we cruised through Bayport/Seabrook again (now that's an entirely different story!!), we'd definitely consider staying here again.

Enjoy!

P.S. If you're visiting Space Center Houston, sign up for the Level9 Tour!!! (Advanced reservations are required.)

Stayed December 2013, traveled as a couple
Helpful?
4 Thank PuuKaua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 30, 2014
Thank You for giving us a great review! We take great pride in providing excellent customer service to our guests. I apologize that there was a wait time with the shuttle service and we are working to improve on this.

We look forward to seeing you again and making you feel as if we are your home away from home!
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Allen
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2013

We stayed here a day before our Princess Cruise and were looking for a hotel where we could leave our vehicle parked. The port is only minutes away and the hotel offered a free shuttle to and from this port. When we arrived we were warmly greeted and felt welcomed by the staff. Kemah is a short drive, maybe 3-4 miles away where there are many entertainment and eating establishments. The room was very clean and comfortable and the breakfast was very good and fresh with coffee and juices also available. We booked a 10:30am shuttle to the port which was right on time. The only problem we had (and I realize this service has just started) is that upon our return from our cruise, we waited for 45 minutes for our shuttle to pick us up. We called the hotel a couple of times and were told that it was on the way. After patiently waiting another 15 minutes, we decided to take a cab back to the hotel ($9 fare). This is a great place to stay and will stay here again.

Room Tip: This hotel is pretty isolated and is very quiet.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 6, 2014
Dear Frank,

Thank you for taking the time to review our hotel. I apologize that the shuttle service took too long in picking you up. I am reviewing this with the staff so that we may better accommodate in the future. We do appreciate your business and look forward to seeing you again.

Sincerely,

Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 21, 2013

We arrived after nearly 20 hours of travel to be told our cruise was delayed 24 hours! The next AM the hotel was notified the ship would get to port despite the inclement weather so we are still waiting to find out when we will go but in the meantime the people here have bee AMAZING! So kind, concerned, patient and they even let us stay in our room until we can go! They have offered to help in any way and have. Besides all that our room is great - bed, pillows all comfy, clean and new. Itsreally near the ship port too and they'll shuttle us there So glad we discovered Comfort Suites on Bayport Blvd THANK YOU!!!

Room Tip: Going on Houston cruise? Stay here!!!!!
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamaicaJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 6, 2014
Dear Jamaica Jan,

We are so pleased that we were able to make your stay a pleasant one. We understand how frustrating it can be with the ship delays so we do our best to make sure you are taken care of while you wait!

We hope to see you again soon!

Sincerely,

Daisy Dees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 21, 2013

I am staying at this hotel for what I thought would be 1 night pre-cruise. The ship is delayed 24 hrs so it is now 2 nights. The service, especially by Melody, has been flawless. I don't know when she sleeps. Breakfast was ready and re-filled constantly. When we arrived she let me know Princess had called and the cruise was delayed. When I got the email that it would not leave until Sunday, she was efficient in making sure I had another night and that I would not have to change rooms. It was quiet and the bed was comfortable. Good light blocking drapes. The first night was great. Now just need to get the ship here and my complimentary shuttle to the port. Spotlessly clean. Huge walk in shower which I like. Not sure if this is in all rooms or not. I would stay here again without question.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StellaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, January 6, 2014
Dear Stella,

We would like to thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Daisy Dees
General Manager
Comfort Suites Seabrook
281-291-9090
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Additional Information about Best Western Plus Seabrook Suites

Property: Best Western Plus Seabrook Suites
Address: 5755 Bayport Blvd, Seabrook, TX 77586 (Formerly Comfort Suites Seabrook)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Seabrook
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Seabrook
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Seabrook Suites 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The closest hotel to the Bayport Cruise Terminal and just five miles from the Johnson Space Center (NASA headquarters and home to Johnson Engineering and the Space Hub research facility), the BEST WESTERN PLUS Bayport Suites provides easy access to several attractions in Seabrook, Houston and surrounding locale. Visitors will enjoy strolling along the Kemah Boardwalk and waterfront area. This pet-friendly, smoke-free hotel is also located near: the University of Houston-Clear Lake, the Bayport Industrial Complex, CHRISTUS(R) St. John Hospital, United Space Alliance and Lockheed Martin. Courtesy transportation is provided within a ten-mile radius. A number of outdoor recreation areas, golf courses, museums and shopping malls can be found nearby. Enjoy hotel amenities and features like: free wireless high-speed Internet access, free daily newspaper, outdoor pool, and an exercise room. Your morning breakfast is full of hot and delicious options, making breakfast the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Corporate travelers will appreciate the business center The closest hotel to the Bayport Cruise Terminal and just five miles from the Johnson Space Center (NASA headquarters and home to Johnson Engineering and the Space Hub research facility), the BEST WESTERN PLUS Bayport Suites provides easy access to several attractions in Seabrook, Houston and surrounding locale. Visitors will enjoy strolling along the Kemah Boardwalk and waterfront area. This pet-friendly, smoke-free hotel is also located near: the University of Houston-Clear Lake, the Bayport Industrial Complex, CHRISTUS(R) St. John Hospital, United Space Alliance and Lockheed Martin. Courtesy transportation is provided within a ten-mile radius. A number of outdoor recreation areas, golf courses, museums and shopping malls can be found nearby. Enjoy hotel amenities and features like: free wireless high-speed Internet access, free daily newspaper, outdoor pool, and an exercise room. Your morning breakfast is full of hot and delicious options, making breakfast the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Corporate travelers will appreciate the business center that offers access to copy and fax service. The onsite banquet and meeting room can accommodate up to 30 people for a variety of functions. All guest rooms in this all-suite hotel feature curved shower rods, hair dryers, work desks, microwaves, refrigerators, flat-screen televisions, irons, ironing boards, sofa sleepers, voice mail and cable television. Connecting rooms can be requested. For added convenience, laundry facilities, valet cleaning service and a sundry shop are onsite. The BEST WESTERN PLUS Bayport Suites offers countless amenities and outstanding rates, perfect for making your trip to Texas memorable. ... more   less 
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