Our biggest complaint was how hotel staff handled the noise in the pool area since our window was above the pool on the fourth floor. The literature in our room said the pool closed at 10pm. We had to leave early in the morning and needed to get to sleep, so after trying to sleep through the loud screaming and yelling of pool patrons, we finally called the front desk at 11pm and politely shared that the patrons' noise in the pool was keeping us awake. The lady at the front desk rudely informed us that the pool would close at 11pm--in direct contrast to the literature. We've never stayed at a hotel where the pool closed so late. We visit the San Antonio area several times a year and the purpose of a hotel for us is to sleep, so we won't patronize this Fairfield again.
Pros: Room "appeared" to be clean & it had a nice decor
Cons: Bathroom had super strong urine odor, breakfast area around food was dirty & strewn w/ dropped food (worst have ever seen at any hotel) despite not being busy, melons offered at breakfast were old and covered with a slimy coating, and pool area was noisy until 11pm
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, TripOnline SA, Cancelon, Cheap Tickets, Priceline, Hotel.de and HotelQuickly so you can book your Fairfield Inn & Suites San Antonio NE/Schertz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn And Suites San Antonio Ne/Schertz
- Fairfield Inn & Suites San Antonio Ne/Schertz Hotel Schertz