I used some of my rewards points for 2 rooms at this property and as soon as I checked in I realized it was a mistake. The desk clerk was outside smoking for one. When I asked if it was better to enter through the back entrance because it was closer she said not really. I explained my fiancé was on oxygen and could not walk very far or stand for long periods and she said that it could take up to 15 or 20 tries to get in the door because the mechanism is tricky. I then remembered this from a previous stay 2 years ago. She gave me a room closer to the lobby. There was not guest directory in the room and I went to the front desk to ask about that and stood there calling out for someone a few times when gentleman told me they were outside smoking again. She didn't even apologize and I was told to look in the nightstand. I have stayed in enough places to know where to look. She said they would bring one to the room. We left to visit friends and returned late. The next morning I had to call the front desk to find out the breakfast hours because we never got a directory nor did my sister who was staying in another room.. I did find 2 outdated phone books in the drawer. One date 2011 yellow pages and another for the 2011-2012 period. I also found a Travelhost magazine for Austin TX dated Nov-Jan. There wasn't even a pen or pencil in the room to write anything down (for a reason I presume).
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- Also Known As:
- San Marcos Best Western