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“Very Comfortable Place”

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Comfort Suites Near Texas State University
Ranked #15 of 33 Hotels in San Marcos
Reviewed June 20, 2008

After reading an earlier very negative review I was really conflicted. It seemed like such a nice place and was new, but how could it get such a negative reaction? One of the problems with TripAdvisor and other such sites are when there are so few reviews of a place that you can't establish a "trend" in quality.

That said, I went ahead and booked a room for me and my daughter as we were touring Texas.

Upon check-in I was greeted by a very pleasant young woman and was handled promptly. Our room was spacious and clean, with high quality linens on the king size bed. Pillows could have been a little softer, but other than that, fine. The climate control system was great and we had plenty of AC. After being there an hour we received a call from the front desk asking if our room was alright and if we needed anything. Nice touch. I set up my laptop and the in-room WiFi was lickety-split. They also have a good breakfast buffet with eggs, ham, cereal, fruit etc.

There were a few concerns, though, during our short stay:

1. They use those energy saving neon bulbs in the lamp fixtures which give off a bluish tint. I hate that.

2. The hotel is 3 floors. The second floor ice/vending room, which we were near, also has a washer/dryer. Someone was doing some clothes and it sounded like rocks were in the dryer. We went and closed the door. It was only an issue because we were two doors from that room.

3. My daughter was going to sleep on the fold out sofa but there were no linens. We had to check those out at the front desk.

A couple of days after our stay we got one of those corporate surveys asking about our stay. I basically said everything was fine but I did mention the bulbs, washer/dryer noise, and having to schlep to the front desk for sofa-bed linens.

Two days ago, I received a nice letter from the manager thanking me for the comments and saying they are being addressed. They will be changing out bulbs going forward to a "warmer" tone. He has a replacement order in for a presumably quieter washer/dryer. He said that they used to keep linens in the room closets but had to stop after many were taken by guests. That, to me, is a reasonable answer. It's not that big of a deal to get them at the front desk and they are readily available. (But perhaps upon check-in they could ask you if you will be using the sofa-bed, and then give you linens then or have them delivered.)

I give the hotel 4.5 stars overall (in its category), and a definite 5 stars for "effort". I've never gotten a letter after a corporate survey stating that what I suggested was worthy of consideration much less implemented. You can't help but be impressed by that kind of personal touch. They are trying hard to be the kind of lodging that travelers expect.

Last note - Upon check-out by another efficient and pleasant woman, I asked if they had any outlet coupons. She immediately filled out coupons that could be redeemed for an entire book of coupons at both the Prime and Tanger outlets. It was more than I had asked.

I'd stay here again.

(To the hotel - keep up this kind of attention to detail and customer service and you will deserve every bit of success you will achieve. Keep up the good work.)

  • Stayed: June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank Prime_of_Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSSM_Manager, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded July 2, 2008

We greatly appreciate you taking time to write such a nice review about our hotel, and thank you very much for the suggestion about the extra linen requirements check during check-in. Extreamly impressed by your suggestion. Now I am thinking, why we never thought of it? I see a one more perfect training opportunity for our staff to make guest experience memorable. We will start implementing your suggestion about asking guest during check-in if they need extra linen for pull out couch.

Again, thank you very much and hope to be in service of you in near future.

Sincerely,
Jay Rakholia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 - 95 of 95 reviews

Reviewed September 27, 2007

We had a horrible experience at this property. I had reserved a room for myself, my wife, and my 16 month old daughter. Upon entry into the room (room 320) we immediately noticed obvious semen stains on the couch. Shortly thereafter, we noticed more obvious semen stains on the wall in the ‘bedroom’ portion of the room. Front desk staff was summoned to the room and, like us, were in shock as to the disgusting nature of the problem. They offered to try to clean the stains / cover them up but were unable to offer another room due to full occupancy. There was no way I was going to allow my 16 month old to walk around in such a room (mind now being focused on what was not visible) and I was not interested in driving around San Marcos seeking alternative accommodations. I elected to receive a refund for my room and proceeded to drive 3.5 hours back home to Fort Worth, TX.

Before I go any further, I would like to complement the two young front desk ladies with whom I dealt with. They were very nice and genuinely concerned for our plight. That said, the hotel, let me and my family down - - in the worst possible way - - when we were tired at the end of a long day.

Of course, we wrote the company to express our displeasure with our experience. Unfortunately, they only saw fit to send us a generic form letter that didn't even address our specific complaint. There was no compelling offer to have us re-try their hotel chain and they may rest assured that I will NEVER stay at another Choice (the parent company) hotel ever again.

I was also disappointed to see that the ‘suites’ at this Comfort Suites were not suites at all - - but rather conventional hotel rooms with a small, hip level divider between the ‘bedroom’ and the ‘living room.’ We had sought out Comfort Suites because of our past stays at other locations had convinced us that there was value in having a wall / door between the living space and the bedroom as that was especially helpful with a baby that goes to bed early each night. This was interpreted by us as ‘bait and switch’ and as a real degradation of service.

  • Stayed: September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
5  Thank JeepNfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jablomy, General Manager at Comfort Suites Near Texas State University, responded to this reviewResponded February 22, 2008

I am concerned about the inconvenience you experienced at out hotel during your stay. I personally went to that room in the morning and try to look for stain that you mentioned. Front desk staff did not clean while you were in the room because of having baby inside the room. We did not feel safe for the baby to use any cleaning chemicals in rooms. We accommodate many guests each evening, and we strive to make their stay a satisfying one. I understand your frustruation, but since then, we have implemented many improvements in our cleaning systems. We have changed the way house keeping is done through out the hotel. Please give us another chance to serve your future lodging needs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2014
Google Translation

Room Tip: son suites, por lo que todas habitaciones son amplias, cuentan con frigobar y un pequeño horno de mi...
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  • Stayed: December 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Adiel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Near Texas State University

Address: 104 N Interstate 35, San Marcos, TX 78666-6860 (Formerly Comfort Suites San Marcos)
Phone Number:
Location: United States > Texas > San Marcos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 33 Hotels in San Marcos
Price Range: $80 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Near Texas State University 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
The Comfort Suites in San Marcos is easily accessible to all area attractions including Texas State University, Outlet shopping, Wonderworld and within a short drive of Schitterbahn & Austin as well. The hotel offers interior corridors, elevator, pool, business center, exercise room, and a wonderful free hot breakfast with rotating menu. We hope to be of service to you soon! ... more   less 
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Also Known As:
Comfort Suites San Marcos Hotel San Marcos
San Marcos Comfort Suites

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