I made a 2 night reservation at the beginning of August for a 2 night stay at this hotel for the 9/27/13 weekend. My husband & I are are going to visit our granddaughter who is attending Texas State University and also attend the football game. I changed the reservation yesterday, 9/22, to arrive on Saturday instead of Friday, so we will only be staying one night. Imagine my surprise when I received a call this morning from the hotel telling me they did not have a room for me. I was told that they are booked and are accomodating their existing guests, it is a busy weekend. Interesting that if I had come in on Friday they would have been able to accomodate us on Saturday. I was speechless since all the hotels in San Marcos are now sold out. The hotel representative offered to make a reservation for us in New Braunfels at the Candlewood Suites which is 20 minutes away, and not even for the type room we requested. Since it seems to be our only option at this point and we have had this weekend planned for a couple months, we are going to have to stay in New Braunfels. However, we will never book again with Candlewood Suites. What a great first impression, right!
- Official Description (provided by the hotel):
- "Our place, your space!" Come enjoy a home away from home! ... more less
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