We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Poor customer service” 1 of 5 bubbles
Review of Candlewood Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Candlewood Suites
Ranked #8 of 31 Hotels in San Marcos
Certificate of Excellence
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor customer service”
1 of 5 bubbles Reviewed September 23, 2013

I made a 2 night reservation at the beginning of August for a 2 night stay at this hotel for the 9/27/13 weekend. My husband & I are are going to visit our granddaughter who is attending Texas State University and also attend the football game. I changed the reservation yesterday, 9/22, to arrive on Saturday instead of Friday, so we will only be staying one night. Imagine my surprise when I received a call this morning from the hotel telling me they did not have a room for me. I was told that they are booked and are accomodating their existing guests, it is a busy weekend. Interesting that if I had come in on Friday they would have been able to accomodate us on Saturday. I was speechless since all the hotels in San Marcos are now sold out. The hotel representative offered to make a reservation for us in New Braunfels at the Candlewood Suites which is 20 minutes away, and not even for the type room we requested. Since it seems to be our only option at this point and we have had this weekend planned for a couple months, we are going to have to stay in New Braunfels. However, we will never book again with Candlewood Suites. What a great first impression, right!

Stayed September 2013, traveled with family
Helpful?
Thank NinNin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, General Manager at Candlewood Suites, responded to this review, October 2, 2013
Dear NinNin2013,
Thank you for your comments regarding your pre-stay. We were very sorry to have to call guest and inform them that we would not be able to accommodate their reservations. But, at the same time we were trying to be proactive in our approach.

We felt that by informing guest prior and moving them to another hotel with them knowing it would be much better than them arriving only to find out that we are walking them to another hotel. Which at that point the different hotel could have been a farther distance from the New Braunfels hotel.

Thank you again!
Mike V
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 reviews from our community

Traveler rating
    37
    32
    10
    7
    4
See reviews for
31
14
4
24
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Levelland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 11, 2013

The staff were all very friendly and helpful. Me and my dog were treated like royalty. I had all the amenities of being at home. I loved the little kitchen. Very comfortable room and the cupboard was great to pick up snacks when I ran out of groceries. I also enjoyed checking out games to play in free time. I would definitely stay there again. It was absolutely five star I wouldn't change a thing.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JimAnn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, September 12, 2013
Dear JimAnn B,

What a spectacular Review! Your review covers all about us... the extended stay brand that makes you feel at home, even for your four-legged friends! Hahaha! Thank you for the taking the time to comment on your time with us. Next time your headed to San Marcos, let us know! We'll make sure we have a treat waiting for the furry one ;) Safe travels!

- Amanda W., DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 26, 2013

Employees were really friendly & nice. My husband & I were suppose to check in on Saturday but got my days mixed up & the gentleman at the front with no problem approved us to check in on Friday! Rooms were spacious & clean. If I needed to stay at this hotel again I definitely would, & oh yeah you couldn't hear any train station or noise from the highway! Awsome hotel!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank StephieeLeandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, August 27, 2013
Dear StephieeLeandra,

Thank you for taking the time to write a review on your recent stay with us! We are thrilled to hear you enjoyed it and that our staff was accommodating! We look forward to seeing you again in the future. Safe travels and continue enjoying the IHG and Candlewood Suites Brand!

- Amanda W., DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 23, 2013

I stayed overnight due to an event in town and didn't want to drive home. I found the suite to be spacious and clean. The bed was very comfy. I read that others complained about the train horn. Yes, I heard it but it didn't "Wake" me up. Never heard the elevator ding dong either. Slept very peacefully. Pillows were comfortable too.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank funkikker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, August 26, 2013
Dear Funkikker!

Thank you for taking the time to post a review on your recent stay with us! We are delighted to hear you enjoyed it and look forward to your return! Safe travels till then!

- Amanda W., DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle Pass, Texas
Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed July 22, 2013

Overall this was an average hotel. The beds were semi comfortable but the pillows were extremely hard. The customer service was satisfactory. The parking lot was kind of dark. Many lights were either off or not working. This could be a safety issue.

Room Tip: Select room facing parking lot so you can view your car.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank FlyingEagle86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, July 23, 2013
Dear Ron R.,

Thank you for taking the time to write a review on our property. The lights in the parking lot have been recently fixed as we acknowledged the safety issue it could present. We are delighted to hear you enjoyed our staff and look forward to your next visit. Let us know next time you're coming into town and we'll place some feather pillows in your room. Safe travels till then!

- Amanda W., DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

My family wanted to shop at the Outlet Mall in San Marcos and we were glad to find the Candlewood Suites in San Marcos. It's a relatively new hotel and we found this hotel very clean and comfortable - even has a pool. The staff was awesome and super helpful. We would definitely recommend this to our friends and family.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ColdStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, July 18, 2013
Dear ColdStar,

Thank you for your review! We are delighted to hear you enjoyed your experience and staff was stellar! Let us know next time you're in town and continue enjoying the Candlewood Suites and IHG Brand! Safe travels!

- Amanda W., DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

I have stayed in this facility on numerous occasions when traveling to the area for work. It is clean comfortable and has all the amenities I need when I have to be away from home for a week or more. If your job requires you to be away from home for any length of time, I highly recommend this facility. The customer service is exceptional, the rooms are clean and the building is located close to everything. Give it a try, you won't be disappointed.

Room Tip: If you need a place to stay for more than one night. This is the right place.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Big_Country_Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amandawilkscws, Director of Sales at Candlewood Suites, responded to this review, July 12, 2013
Dear Big_Country_Dave,

Thank you for your review! We love to hear when guests truly enjoy their experience with us and overjoyed to know we provided you with exceptional service! Let us know next time you're headed to the area and continue to enjoy the IHG Brand hotels! Till then, safe travels!

- Amanda W., DOS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Marcos hotels
0.7 mi away
Country Inn & Suites By Carlson, San Marcos
3.1 mi away
Courtyard San Marcos
Courtyard San Marcos
#4 of 31 in San Marcos
4.0 of 5 bubbles 98 reviews
1.5 mi away
Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center
Show Prices
Show Prices
Show Prices
0.3 mi away
Holiday Inn San Marcos
Holiday Inn San Marcos
#10 of 31 in San Marcos
4.0 of 5 bubbles 30 reviews
1.3 mi away
Hampton Inn & Suites San Marcos
0.9 mi away
Comfort Inn & Suites San Marcos
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites

Property: Candlewood Suites
Address: 600 Wonder World Dr, San Marcos, TX 78666-5945
Phone Number:
Location: United States > Texas > San Marcos
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #8 of 31 Hotels in San Marcos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
"Our place, your space!" Come enjoy a home away from home! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Expedia, Hotels.com, Travelocity and Odigeo so you can book your Candlewood Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing