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“No customer service”

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La Quinta Inn San Marcos
Ranked #13 of 32 Hotels in San Marcos
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
“No customer service”
Reviewed June 16, 2013

The room was hot and took 10 hours to finally cool off. It was a smoking which was my fault for not specifying but by the 2nd hour I could not breathe. I asked to switch rooms & they were unable to accommodate that request. Very overpriced & dirty.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLee_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
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    95
    72
    47
    36
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162
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Bathurst, Australia
Level Contributor
433 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed June 15, 2013

We stayed here for one night on a driving holiday. The property was what we expected from a La Quinta, clean and comfortable and reasonable value for money. The staff were friendly and helpful. We would recommend to friends to stay here. Wi-fi reception was good and the free breakfast is no than enough to get you going.

Stayed June 2013, traveled as a couple
Helpful?
Thank SalandBrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 27, 2013 via mobile

The hotel is average, maybe a little above average. The rooms were ok but nothing special. It got loud pass 10:30 pm. Not sure what that was about. The breakfast was ok but did not have a great selection. The morning front desk acted like they didn't want to be interrupted.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidNightVentureRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 20, 2013

Ya get what ya pay for here. This is type of spot where you book your baseball team, dance team or youth group just to swim, slepp, clean up and or pass out. One night was enough-maybe two just as long as I didnt make it three.
This rink is older and painted over a few times- this time a lovley yellow-brush off the yellow catagory.
I think the Marx brothers where staying above me, I could here every creaking step until I put in the ever so important travel ear plugs. If you dont travel with two sets, well you deserve a bad nights sleep in any hotel.
Bed was comfy, towels were harsh, thin and abrasive for older folks.Soaps, shampoos-uh... ya get what ya pay for, right. TV , romote, guide were great and rm 135 a/c cranked down low ranked with the best in this hotel catagory of " Road Travelers No Frills".
The breakfast area was a small horse pen which grew pretty tight when all the circus folks began to gather for there morning feeding. I've seen more room in a caboose, treat your self to the economy. It's a college town and find food is cheap- unless your cheap- good luck with the waffel slop shop.
In the morning-and this is not a joke- I just got up at 0840 and heard, clunk, "LAUNDRY"! You need LUANDRY"?- 10 mins after that- the old Fav - "HOUSEKEEPING"!!

Look, it is what it is- kids dont care and neither should you, after all your not going to live there-I hope.
A true back to a back up hotel whan all else is booked out -like this time. Just be thankful they are nice and dedicated group of folks, after all.... it is what it is. Sleep tight.

Room Tip: Get a room way in the back not up front and the pool was clean and the students were nice enough-aft...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TexasOps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 13, 2013

We have stayed at the La Quinta in San Marcos several times when visiting our daughter at Texas State. It is very convenient to campus. The rooms are always clean, the beds very comfortable and the breakfast is good - nothing elaborate, but all you need in the morning. I would definitely stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 9, 2013

It's okay if you are there just for one night, to sleep. Even that maybe problematic, like it was with us. We were there for one night for our son's MBA graduation ceremony. the air conditioner was off when we entered and as soon as we turned it on, it came on with a loud metallic vibrating sound and continued as long as the unit was running. I called the front desk and Olga, who had checked us in, and was a very pleasant person, came immediately to see and tried to fix it. The unit had stopped for the cycle. When it started again, we found that nothing had changed. We were going out for dinner, and she told us that she would have somebody look at it while we were out. We came back after an hour, and it was the same. Since it was graduation day at the State University, she could only offer us a room upstairs in the separate wing, which was not convenient, since I'm suffering from some knee problem and climbing stairs is not possible. Since it was quite late to look for and change to another hotel, we stayed the night and didn't get much sleep because every time the unit cranked up, it would make the loud vibrating sound that continued till it would stop, to start again after a few minutes all over again.
The room was overall clean, but lacked the thoroughness. The baseboards and the edges needed cleaning, so did the corners in the bathrooms. The bathroom is small and is separate from the area of the sink and vanity and there is no door between that area and the bedroom. So changing clothes became a little challenging.
The good point of this hotel were their front desk staff, Olga and the young man the next morning. Both were extremely friendly and helpful.
Would I use this hotel again, no, unless there is nothing else available.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SChaudhuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn San Marcos

Property: La Quinta Inn San Marcos
Address: 1619 N Interstate 35, San Marcos, TX 78666-6735
Phone Number:
Location: United States > Texas > San Marcos
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 32 Hotels in San Marcos
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn San Marcos 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
La Quinta Inn San Marcos Hotel San Marcos
La Quinta San Marcos
San Marcos La Quinta

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