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“Very nice but not happy our request was not honored.”

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Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center
Ranked #1 of 32 Hotels in San Marcos
Certificate of Excellence
GreenLeadersGold level
Reviewed January 29, 2013

We were here for a conference and the hotel was very clean and beautiful. Breakfast was wonderful with tons of selection! We were served lunch and it was excellent and the best food I had ever had at a conference! The staff was very friendly and helpful with directions and questions. The rooms were big and we liked the big sofa and separate area.
The only negatives were the faucets sprayed too much in the public restrooms. They spray in your face! Also we were told by the staff we could keep our food in the fridge till noon and when we went up to get it out of our room it was gone. We had also written a note on the fridge to please not clean it out yet. They gave us a couple free drinks from the Pepsi machine but everyone was still upset they did not honor our request as we were told earlier.

Stayed: January 2013, traveled on business
Thank misdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded January 31, 2013

Thank you for your review. We are pleased you had a comfortable stay with us. I apologize for our not honoring your request to keep the food in the refrigerator...we will correct this with our team. We appreciate your business and hope you will stay with us on your next trip to San Marcos. Thank you, Tom Pugh

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983 - 989 of 1,173 reviews

Reviewed January 24, 2013

The location was the best feature of the hotel - it's literally a 2mins drive from the outlet malls! We came to shop so this was perfect for us. The suite was very spacious with a separate living room area and an arch door doorway leading to the separate bedroom. Both the living area and bedroom had flat screen TVs. The staff at reception were very nice. There was a spa and pool but we didn't use it. However, we did use the hot tub which was fantastic!

The one negative aspect of the hotel was that the breakfast was cold, poor quality, poor tasting and long lines/queues for the omelette (no lines for the buffet which included both 'hot' and cold items but not eggs). If you are coming to shop, then I would definitely recommend this hotel because the proximity to the outlet mall (as well as restaurants - the hotel has restaurants but we wanted to eat dinner outside) was just too perfect!

Room Tip: The higher the better!
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  • Stayed: December 2012, traveled with friends
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Thank Georgia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded January 29, 2013

We appreciate your sharing your comments from your stay us. We are happy to hear you enjoyed the hotel and will follow up on the issues you experienced with breakfast. I apologize that it was not to our normal high quality. Thank you for your business and we look forward to serving you again. Tom Pugh, General Manager

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Reviewed January 7, 2013 via mobile

Upon arrival I was shocked my spouse picked some place so classy....or so I thought. No one ever greeted us with a hello and we were in and out quite a few times. We found a syringe of some type, but they did quickly send someone up to dispose of it. It was out in plain view, I'm not sure how the cleaning staff could of missed it. The bathroom was not well organized or cleaned, the hair dryer was out of its container and the cord in a tangled mess. The breakfast bar was great to have, it however is the same items everyday. I have stayed in far less elaborate establishments for a fraction of the price, the price I would say is the thing I was most thrown off by. I could never understand why there was not any free wifi in the rooms, but yet every so called low cost hotel around the country does...the downstairs happy hour is very loud, they need more organizing when it comes to this type situation. The staff never said hi, bye, have a great day, can I help you with your packages, or anything, which is not the type of representation I would expect from an extended stay hotel...not very happy with this place and highly doubt we will visit again.

  • Stayed: December 2012
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Thank rosemaryANDsean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded January 12, 2013

We appreciate your comments from you stay with us. I certainly understand your frustation with the issues you experienced...I apologize for our lapses in service. We will correct this with our team immediately. Thank you and we look forward to an opportunity to serve you in the future. Tom Pugh, General Manager

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Reviewed December 28, 2012

This hotel is right of I-35 but you can't hear it from the rooms as they extremely quiet. Breakfast was good and had a good selection. The Hide-A-Bed was large and comfy for 2 kids. This hotel is right by the San Marcos outlet mall just down the road

Stayed: December 2012, traveled with family
Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded January 2, 2013

We appreciate your sharing your comments from your stay with us. We are pleased you enjoyed your stay and we look forward to serving you again. Thank you for your business. Tom Pugh, General Manager

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Reviewed December 17, 2012

This hotel gets high marks all around. The staff was very friendly and helpful. Check-in was quick and flawless. The rooms were clean, with plenty of towels, lighting, coffee cups, and TV remotes. Beds were comfortable and the A/C was quiet & worked well. The complementry breakfast in the morning was an added bonus, with a huge variety.

I would definitely go back and would highly recommend this hotel to anyone staying in the San Marcos area.

  • Stayed: December 2012, traveled with family
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1  Thank godsmack44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded December 20, 2012

We appreciate your comments from your stay and we are pleased your enjoyed your visit. Thank you very much for your business and we look forward to serving you on your next trip to our area. Tom Pugh, General Manager

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Reviewed December 11, 2012

This is the second time we have had reason to use this Embassy Suites and have been pleased both times. The first time we stayed here was for business, this last visit was for pleasure. The friendly staff have made this a very pleasant choice. Whenever we have a need for San Marcos lodging we will return to this property.

  • Stayed: December 2012, traveled as a couple
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1  Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded December 14, 2012

Thank you for your comments from your stay...we are pleased you enjoyed your visit with us. We appreciate your business and look forward to serving you again. Tom Pugh, General Manager

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Reviewed December 7, 2012

Comfortable King size bed and wonderful egg omette buffet style breakfast. Manager's reception with lots of adult drinks on the house. Very nicely decorated for the holidays. Go every year for my company's holiday party!

Room Tip: Water pressure goes down on the high levels. We stayed on the 10th floor. Recommend floor 4 or 5 n...
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  • Stayed: December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Thank jmj1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpugh648, General Manager at Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center, responded to this reviewResponded December 10, 2012

Thank you for your survey from your stay with us. We are happy to hear you enjoyed your visit and we look forward to serving you again. We appreciate your business. Tom Pugh, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center

Address: 1001 E McCarty Ln, San Marcos, TX 78666-1080
Phone Number:
Location: United States > Texas > San Marcos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Marcos
#1 Business Hotel in San Marcos
Price Range: $129 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Marcos - Hotel, Spa & Conference Center 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
Set just a short drive from the bustling center of downtown San Marcos, the Embassy Suites San Marcos - Hotel, Spa & Conference Center is a contemporary and spacious hotel that offers more space, flexibility and freedom during your stay. Each of the San Marcos hotel’s 283 two-room suites provides a superb range of modern hotel amenities, including two flat-screen TVs and high-speed internet access. Whether you want to dine on a complimentary cooked-to-order breakfast or prepare one yourself with the suite’s mini refrigerator, microwave oven and coffeemaker, our hotel in San Marcos, TX is designed to give you more freedom. ... more   less 
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Also Known As:
Embassy Suites San Marcos Hotel San Marcos

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