This was my first time staying in San Angelo, TX. I do travel often for business and typically make reservations to stay at a Hampton Inn, but based on the reviews on TripAdvisor I elected to stay at Fairfield Inn & Suites in San Angelo. When we arrived on Monday around 1:30pm we were greeted by a friendly front desk clerk. They were able to check us in early which was a plus. We arrived in our room and everything looked nice and clean.
The 2nd day of our stay. When we returned from our job site we found our dirty wash cloths still in the shower floor. From this I would take that the shower was not cleaned that day.
The 3rd day of our stay we left the room early in the morning to head to our job site. We came back around 11:30 am and our room was not clean yet which was ok, I understand. The lady responsible for our room was in the hallway and asked if our room needed cleaned and I said yes. So about 10 minutes later she knocks on our door and I say can you please come back in about 15 minutes and she says ok. So we leave our room and walk down to the elevator and she says "Does your room need everything?" I said yes everything. I assume when they clean your room they clean everything (maybe not). When my husband and I return to our room later that evening we open the door to only find that our pizza box from supper the night before is still laying on the floor and the trash in the can is still full plus our empty pop case is still there. I walk into the bathroom to find no wash clothes and only one hand towel. Also, the sweeper had not been run or the bathroom sink cleaned as there was still tooth paste in the sink.
I called the front desk and they apologized. They brought up some wash cloths and hand towels and took the trash out for us. They also applied points to our rewards card. They did say they were training the cleaning staff too. The next day we come into our room and it is clean and filled with towels and the trash is removed. There is a note on the bed from the cleaning staff which was nice.
The continental breakfast is okay. If you are staying there for more than a few days you will get tired of the same "hot" breakfast offers day after day. There is no changing it. Even after talking with the manager at the front desk he said "Scrambled Eggs and Sausage" is there only choice. They can't even substitute bacon for sausage. It's a shame that a hotel which charges extreme rates for a room can be so stiff about their variety of food.
If my travels bring me back to San Angelo, TX I will return to Hampton Inn I believe.
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- Also Known As:
- Fairfield Inn & Suites San Angelo Hotel San Angelo
- Fairfield Inn And Suites San Angelo
- Fairfield Inn San Angelo
- Fairfield San Angelo
- San Angelo Fairfield Inn