This hotel needs a new Manager and staff.
Upon arrival, we were told that they had no evidence of our reservations (made months in advance) and no rooms were available. How nice. Lucky for us that we are very organized and when we produced physical documentation of our original reservation, only then did the Manager find that an "unknown employee" had cancelled our reservations for "unknown reasons." Two rooms then magically appeared (even though none were previously available.) How does that happen?
This hotel is dirty. The exterior entryway was dominated by two full garbage cans with cigarette butt holders on their tops. (Very inappropriate for an entryway.) They were full and smelled bad. The lobby was dirty. The walls were scuffed and the floors needed mopping. The breakfast area was dirty and a cabinet door was broken and hanging loose. A garbage can in the area was full and overflowing. Guests piled their plates and cups on the floor beneath it. It stayed that way during our two-day visit.
All of the interior hallway walls were marked and scuffed. The elevator floor was filthy with evidence of spilled liquids and stains. There was a half eaten apple in a corner that stayed there during our two-day stay. All of the floors needed vacuuming. The woodwork was dingy. The wall outside of our room showed evidence of someone either spitting on it or tossing a liquid on it which ran down the wall onto the floor.
Our room appeared clean but, the walls, woodwork, furniture and appointments showed scuffing and poor maintenance. The shower rod was broken and hanging at an odd angle. The carpet outside the bathroom was badly stained. Several interior lights did not work. The bedside clock was unplugged. When I attempted to plug it in, the entire electrical outlet collapsed back into the wall. When another member of our party checked into an adjacent room, they found one bed made up and the other with dirty sheets stacked on it.
Each morning when we came down for breakfast, we found that area to be poorly maintained. Full garbage cans every day and dirty floors. The cherry on top was when we came down at 6:30am to find the desk clerk asleep and snoring at the check-in counter. (I am not making this up.)
Any hotel that asks $200 a night for a room had better be 'tops' in my book. This place was WAY overpriced for its location and, worse yet, for it's presentation. I will never stay at another Microtel.
- Official Description (provided by the hotel):
- Welcome to Microtel Inn & Suites by Wyndham San Angelo hotel! Our pet-friendly hotel near San Angelo State Park is located in beautiful Tom Green County, with easy access to U.S. Route 67. Start your morning off right with our complimentary full breakfast featuring fluffy scrambled eggs, cheesy omelets, crisp bacon, delectable sausage links, and a delicious assortment of pastries. Check email or look up local attractions from the comfort of your room with our free high-speed Internet access. Each room in our San Angelo hotel comes equipped with a microwave, refrigerator, iron, ironing board, coffee maker, blow-dryer, and 32-inch flat-screen TV. We also have a complimentary laundry facility on-site for your use. Handicapped-accessible rooms are available. Our hotel is 100% non-smoking. ... more less
- Reservation Options:
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- Also Known As:
- Microtel Inn And Suites San Angelo
- Microtel Inn & Suites San Angelo Hotel San Angelo