I went into this hotel, the day before I was to be married, thinking it'd be nice to stay at at a local hotel for our wedding night. I let Debbie, the Director of Sales, know that we wanted a quiet room for our wedding night. I did make this very clear about the quiet. I was shown room 221 which was a double queen that was a bit bigger than the regular rooms because of the geometry of the building. I was assured that it was very quiet.
We checked in as early as posiible the next day, something that I had also discussed with Debbie. She had assured me that if the room was ready we could get it before 3PM. The young woman at the desk flat-out said that it wasn't ready until 3PM and was very rude. I actually had to explain to her that she should pick up the radio and actually check with housekeeping, which she did with great reluctance and made no attempt to hide her irritation. We didn't mind waiting so much as the rudeness shown to us.
Then came what we thought could be nothing other than a miniature horse race outside our door. We still don't know what that noise was about. We do know what the other noise was, and that was the housekeeping staff using the wall opposite our headboard to park every wheeled thing they had: Cleaning carts, laundry hampers, and trashcans were rolled across the hard ceramic tiles and not one of them had rubber wheels. We could also hear the elevator bell ring throughout the night, along with every drunk staying on the second floor that night.
Should we have expected noise during the day? Yes, there would be noise from housekeeping, but not to this extent, and especially not when I specifically asked for a quiet room for our wedding night. I did go to the front desk to complain but was told they were all booked up. What this tells me is that they gave us the worst room they had, while telling me it was their best. They should have had the integrity to say they only had the lousy room available, then we could have found a quiet room elsewhere.
I spoke to their manager, a Sunny Sayani, the next day, and he was only willing to refund 20%, which would have brought the room down to the internet rate. Twenty-five bucks just isn't enough to keep us quiet. In fact it was just insulting. This is just one more hotel that has gone down in customer service and care. And once they have your money they want to hear no more from you. You can keep the 25 bucks Sunny, and we'll keep telling others about our stay there.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel and Suites of Salado-Belton is conveniently located off of Interstate 35. This rural, smoke-free hotel property is a quality, practical choice when traveling through Central Texas. Lodging at our location puts you in a close proximity to the communities of Salado, Belton, Temple, Harker Heights, and Killeen. Salado-Belton, is a constantly growing area and home to many historic attractions, businesses, universities, and outdoor fun. Some of which include the Bell County Expo Center, Wildfire Ranch Arena, Fort Hood Army Base, University of Mary Hardin-Baylor, Texas A&M- Central University, and the beautiful Lake Belton and Stillhouse Hollow Lakes. The Village of Salado was once a part of the old Chisholm Trail and is now known for its antique stores, boutique shops, and colorful history. Whether you're visiting for business or leisure, our hotel will meet your needs. You can expect a good night's rest in our cozy triple-sheeted beds and then start each day with a cinnamon roll from our complimentary hot breakfast bar. The fitness center and customized outdoor pool area will help you relax during your stay. As if this weren't enough, we also offer a 24 hour business center, three meeting spaces with accommodations for up to 100 guests, free Wi-Fi, and audio/visual equipment to ensure that your next event is a success in Central Texas. Pets are welcome with an additional $25.00 fee, per pet/per week up to 3 pets. ... more less
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- Also Known As:
- Holiday Inn Express Salado Hotel Salado
- Holiday Inn Salado