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“Highly recommended from the GI Jones family...”

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Best Western Executive Inn
Ranked #3 of 26 Hotels in Round Rock
Certificate of Excellence
Round Rock
Level 1 Contributor
3 reviews
3 hotel reviews
“Highly recommended from the GI Jones family...”
Reviewed October 31, 2009

We recently relocated to Round Rock and stayed at this hotel for six days before settling into an apartment. The hotel amenities met our every need, from unlimited local calls to a full complimentary breakfast every morning. Housekeeping service was daily and with our family having two smaller children, it was definitely a plus! We found the hotel staff to be pleasant and helpful PRIOR to us checking in! Stay at Best Western Executive Inn! You will be happy you did!

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gijones85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 reviews from our community

Traveler rating
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    106
    39
    14
    15
See reviews for
180
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129
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Austin, TX
1 review
Reviewed March 19, 2009

I'm a bit shocked that this Best Western ranks so high with TripAdvisor. Don't get me wrong - it's not a total fleabag hotel, but it's definitely not on par with places such as the Hyatt Place or the Wingate or any of the other hotels that range in the $90-$120 arena.
Yes, the staff is great, and that's a plus. But, you don't stay in the staff, and you don't sleep in the staff, and the staff can't keep your room quiet or keep your room from being musty and dank. And, that's basically the problem with this Best Western - it's old, it's next to the interstate and a night club, it could use much better outdoor lighting, and it's in desperate need of an update/remodel.
The rooms are large and for the most part, clean. My comforter/quilt looks fairly dirty... the a/c unit is noisy and doesn't work real well (the room is hot, stale, and damp feeling), the TV is smallish, and the beds are so-so. The carpet has that "dirty hotel" feel to it. But, it's been well vacuumed, so it's not terrible.
I honestly expected much more from this hotel - it was $100/night, and it ranked #6 in Round Rock. Had it cost $70/night and been ranked 26th or 36th, I'd be a bit more understanding.
Lower your expectations, and you'll probably enjoy the place. I'm only here for one night (thankfully), so it's not that bad. I sure would hate to spend 2-3 nights here, though.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oldtriguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas Texas
Level 5 Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 15, 2009

We've stayed here three times since the middle of September 2008 and will stay here again! We first chose the Executive Inn because of the proximity to our son's home in North Austin. This was the weekend of Hurricane "Ike." The hotel was filled to the limit with many folks who were refugees from Houston. However, the good service, the cleanliness and the over all pleasantness of our stay was wonderful. We have stayed two more times since this time and have enjoyed the same high level of service.
Because the hotel is located on I-35, travel to the Capital and University of Texas is easy!
NOTE: We have discovered the floors in the bathrooms at Best Westerns are very slick when wet. We ask for extra bath mats, which are readily supplied.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MusicMomma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2009

My husband and I stayed two night at the Best Western Executive Inn in Round Rock Texas. All the staff that we had interacted with were exceptionally friendly and helpful. They made us feel like we were at home with family. The hotel itself was very clean and well maintained. I would definitely stay here again when in the area.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank im4knines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 17, 2009

My wife and I have traveled 50 countries, and it has been a long time since we were treated so well at a Best Western. From the moment we entered the hotel, it was total attention to our needs. When we arrived in our room, which was impeccably glean, well-appointed, nice thick clean carpets, starched sheets and pillowcases, rolled, clean towels in the bathroom--the first glance around was great relief at such a nice room, and then immediately the front desk manager called, and said, This is just a courtesy call. How did you find the room? WOW. We decided to extend our stay in the Austin area another night and chose this same hotel. They are so attentive to every detail, that there is even ORGANIC green tea in the breakfast area, there is an exercise room, there is free internet with a computer for customers who don't carry laptops. Whole Foods flagship store in downtown Austin, which is why we come to Austin, is only 15-20 minutes driving down Interstate 35. So YES, we will be back, for all of the above reasons. OUTSTANDING!!!!!

Stayed February 2009, traveled as a couple
Helpful?
Thank Bustravelpro77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2008

We checked in exhausted on a Friday night. We were in a room toward the rear of the property. Unfortunately, it was located near what sounded like a nightclub (a neighbor). We called the front desk. The clerk lied to us that there was not a nightclub and said that he would call the police. Eventually, the music stopped. We were very tired and had arrived very late (probably why the music eventually stopped).

We were in town for a wedding and sightseeing. We did our thing during the day and returned to the room around 10 p.m. Note: this is Saturday night. The nightclub played music so loud that we couldn't sleep. Our special needs child cried until the music stopped. We called and called the front desk with no results. We were told that if we changed rooms that all they had was in the front of the property close to the highway noise which this "executive suite" is located nearby.

This place is really a hotel/motel with the rooms not enclosed within a building, so highway noise is believable. Since we have a special needs child (autistic), we could not move after our bedtime ritual which would have cause a complete meltdown. However, we should have planted our pitifully crying child right in the lobby and let the sparks fly! We NEVER received any compensation for our lack of sleep and our complaint to Best Western's headquarters was totally a waste of time. They explained that the manager told a completely different story and IT WAS A STORY, AN ABSOLUTE LIE!

How this hotel chain, it's clerks and manager could treat a special needs child/family in this manner I cannot comprehend. How DARE they!!! Our family will NEVER stay at another Best Western. We've had some doozies of hotel stays (electrical fire in a/c unit, roaches, dead fly in the bed). But these people take the cake!

  • Liked — Nothing at all. This was the WORST stay at a hotel we've ever had!
  • Disliked — The noise. Image loud bass music until 2 A.M. and a crying child until it stopped. Bad Service from the hotel management and a lack of concern by Best Western's Corporate headquarters. Do not stay at this hotel!.
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank specialneedsparents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TX
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 22, 2007

As always, I have always been treat great at this hotel. I stay here on business trips and always given the best service I could get. The people are always nice and polite and rooms are always clean. I have read some the other reviews here for this hotel and I just want to say ,some people just dont have anything else to do but to gripe about things. These are the people do not have a life. I have never had anything wrong with my rooms. If you wanted another towel just pick up the phone and call. Sorry but I just cant help myself from reading reviews from some idiot who don't have a life.. This hotel is the best .. As for the roaches,well you should have left them at home....... Thank you for a wonderful hotel ........DK

Stayed May 2007
Helpful?
1 Thank dak517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Executive Inn

Property: Best Western Executive Inn
Address: 1851 North I-35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Round Rock
#3 Business Hotel in Round Rock
#8 Family Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Executive Inn 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Rooms completely remodeled in April 2014. Large, over-sized rooms with many amenities including refrigerators and microwaves in each room, wired and wireless Internet, and much more. FREE full hot breakfast buffet with sausage, eggs, Texas-shaped waffles, and much more. ... more   less 
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Also Known As:
Best Western Round Rock
Round Rock Best Western

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