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“Not excellent, but good for the price.” 4 of 5 stars
Review of WoodSpring Suites Austin Round Rock

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WoodSpring Suites Austin Round Rock
Ranked #15 of 25 Hotels in Round Rock
Certificate of Excellence
Austin, Texas
Level Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Not excellent, but good for the price.”
4 of 5 stars Reviewed June 16, 2013

I was most impressed with the manager, Elsie Williams, who was friendly, courteous, and helpful. The price was higher than some Value Place locations I have used, and the location was not great, but I was happy that everything worked well -- AC, internet, hot water, microwave, etc., all the essentials. You can pay more, and get a higher level of service, but this facility is very good for the price.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Philip_Wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    33
    3
    2
    1
    4
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 17, 2013 via mobile

It's not the best but It's ok. You have to stay a week, they only rent by the week. That's 7 days, so by the time you include taxes, and full deposit It's over $440.00 per room. The AC did not work but they kept working on it. I don't smoke but I was desperate and took the room. Warning DO NOT TRY TO BOOK THIS ROOM FROM EXPEDIA. BIG MISTAKE.

  • Stayed February 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank airmartex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIPVP, Guest Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review, February 20, 2013
Dear Valued Guest,
I would like to thank you for your feedback for our Value Place Hotel. We use all comments as a training tool for our staff. Our goal is to make sure our guest is comfortable and happy with their stay. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed September 25, 2012

Im sure the accomodations of this place could be good. One problem though, the woman at the front desk was rude about anything, absolutely everything. We finally got to the point to not call the front desk if we knew she was working. I dont know why you get into hospitality service when your attitude is like this. There is no way she is still there now im sure. Definitely out of the 100+ hotels we have stayed at I have never seen anyone so rude. We payed for the week and left 3 days early because of the rude service. Everyone else was ok. Then when we were checking out early, we tried to get a refund and the rude person says "no refund cause now we have to wash the sheets" I was like thinking in my head "you don't wash the sheets anyway" UNBELIEVABLE .

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank JCStolz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 6, 2012

I was very impressed with how clean Value Place was for my stay. I did enjoy my trip, however, I am put off by the raft of "policies" they have in place that seem quite excessive. I realize these are likely in place to prevent issues that other chains deal with, but it's exhausting having to sign all of the paperwork and go through several pages of rules and policies. When you get into your room, you are expected to inspect the room and furnishings thoroughly and check them off or write on the sheet provided exactly what is wrong with the room in the way of damages. Renting a car takes less time. Also, not refunding the $100 deposit required until after 5-7 days is up is a bit too long in my opinion. After all, I doubt the room stays vacant during that period of time so that it can be assessed by the manager to see if further damage was done. I would stay there again if I were in a car and bringing all the necessities they don't provide: shampoo/conditioner; hair dryer; dishes; cooking utensils/cookware and things such as that. Another thing that bothered me was the 24 hour notice requirement. If you don't give notice, you are charged extra. If I reserve the room through a certain date and they know this, why do I have to give notice? It seems to be a phenomenal waste of paper. Overall, it was a modestly appointed room that was very clean. The bed is not overly comfortable, but ok. I would stay there again if I'm trying to save money.

Room Tip: Make sure to be specific if you do not want a smoking room. Bring dishes.
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2012

This is my second stay at value place round rock. I am an upscale boutique hotel manager from Cleveland so generally I have high expectations when it comes to cleanliness and customer service. I always make a point to go out of my way to let people know ive had a good experience. After all I would hope guests would do the same for my staff as well. Overall I am more than pleased. Checking in was a breeze. Toby, who is in charge of safety was extremely professional, thorough, and helpful. He went out of his way to ensure our needs were met. Value place should be greatful to have such a good employee representing their company. The facility is squeeky clean. Decently comfortable beds, working A/C, full kitchen, television, and very quiet even while being located right off IH-35. My wife actually lived at this location a few years back while working here in Austin. I have to admit that without her suggestion I likely would have never choosen to stay here, as we have the means to stay at any place of our choosing. (Not being pretentious by any means, Its just my upbringing.) But why waste money on more expensive accommodations? You pay weekly to stay here, and I would have paid hundreds more had we stayed elsewhere. I absolutely will stay here again in the future. The location is great. Its safe, comfortable and clean. If all you need is the bare essentials that are far superior compared to places like best value inn, red roof, motel six, etc.. This place is for you! Thanks for another great stay, we will certainly return on our next visit to Round Rock!

  • Stayed July 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeremy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 12, 2012 via mobile

The staff are very helpful, location is great, very clean, and is accessible and close to a variety of restaurants and shopping. Great price for short or long term stay. Two thumbs up, and would stay again.

  • Stayed May 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank DWolvington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIPgdyer, Public Relations Manager at WoodSpring Suites Austin Round Rock, responded to this review, May 14, 2012
Dear Value Place Guest,



Thank you for posting a review of your experience at our property. Your feedback is very much appreciated, and I assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests.



Again, thanks for taking the time and have a great day!



Sincerely,
Value Place Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WoodSpring Suites Austin Round Rock

Property: WoodSpring Suites Austin Round Rock
Address: 1950 N. Interstate Highway 35, I-35 & Old Settlers Blvd (exit 25), Round Rock, TX 78681-2004 (Formerly Value Place Austin (Round Rock))
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 25 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — WoodSpring Suites Austin Round Rock 2*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Austin Round Rock (formerly Value Place Round Rock) is a new kind of extended-stay hotel. Our hotels are designed for business and personal travelers who intend to stay a week (or longer). Kitchens in every room allow you to store, cook, and eat food to save time and money. A table in each room is ideal for working and eating. Lots of room to relax and refresh. Many of our policies and amenities vary from traditional/nightly hotels. ... more   less 
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Also Known As:
Value Place Round Rock Hotel Round Rock

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