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Austin Marriott North
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Reviews (362)
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Show reviews that mention
All reviewsthe concierge loungehotel restaurantm clubindoor poolcorner roomfull service hotelbreakfast buffet isbeautiful lobbyfront desk staffwould stay againbusiness hotelmini fridgeexercise roomhighly recommend this hotelround rock areafitness centerbed was very comfortable
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Reviewed July 12, 2013

Great location if you are visiting the Dell headquarters. Hotel is very nice and the front desk staff is outstanding. They go out of their way to make you feel like a valued guest. Room walls are a little thin - I could hear my neighbors phone conversation but overall it was pretty quiet during my stay. I might have had a different experience if I had a noisy neighbor. Bed was very comfortable. They are currently doing some construction but this did not impact my stay.

Room Tip: Room walls could potentially be a concern if you have a noisy neighbor.
  • Stayed: June 2013, traveled on business
    • Value
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Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded July 14, 2013

Thank you so much for taking your time and writing this awesome review!!! There is nothing better than hearing our guest wonderful feedback about our team. We would like to think that what sets us apart from our competition is our amazing team. We are sorry to hear the room wasn’t as quiet as you had expected, if you ever encounter this in your future visits please let us know and we will address the issues right away. We are looking forward to having you back at our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

I spent five nights in this hotel. I enjoyed the room very much and the staff were excellent. I arrived very late and one of the staff organized a sandwich for me as the kitchen was closed.

However charging for WiFi in room is unreasonable. There is free WiFi in the lobby but I could not stay there for long as the fountain is quite loud and I could not concentrate on my work.

I also found the breakfast too expensive and chose to eat in the office canteen instead.

The room was very comfortable with an excellent bathroom with a large walk in shower with lots of hot water at all times.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank cormicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded July 14, 2013

Thank you so much for taking the time to write such a positive and detailed review for the Austin Marriott North. We can only imagine how it feels like to be away from home for 5 nights, we are delighted to hear our staff went above and beyond to make sure that you are well taken care of. We are sorry to hear you were not able to enjoy our complementary Wi-Fi in the lobby due to the volume from our beautiful fountain. Our lounge is a great option for a quieter place to work with several electrical outlets while still enjoying our complementary lobby Wi-Fi. We’re excited to hear you enjoyed our brand new renovated bathrooms.

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Reviewed June 26, 2013

This is truly an excetptional Hotel with an amazing staff. They are in the process of a big renovation and as a result if you are in your room anytime between 9 pm and 5:30 pm you will have to endure a considerable amount of Jack-hammering and other construction noises. Working in the Lobby made a lot more sense during these times.

Having said that, the staff here, starting with Nina at the Front Desk, were outstanding. The Conceirge Floor staff were also exceptional.

If I am ever in Austin again, will definitely stay here - hopefully they will be done with all the construction by then.

I was put in a room with the new bathrooms and it was certainly a good update. Keep it up Marriott.

Room Tip: During construction, stay on a lower floor since a lot of the work (June 2013) seems to be on Higher floors. You will have more of a sound barrier that way.
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank conradstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded June 30, 2013

Thank you so much for writing this review and for sharing your experience at our hotel with other Trip Advisor reviewers and readers. I am delighted to hear that our staff, starting with Nina, provided you with an outstanding experience it our customer centric values that set us apart from our competition .Staying on the lower floors during this time is a great tip! We are excited and looking forward to all brand new and beautiful guest rooms mid to late august. The results of the upgrading project are amazing; new walk in showers, spa vanity’s and much more. We look forward to having you back at the Austin Marriott North.

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Reviewed June 17, 2013

Hotel is nice and staff is friendly but really, $10 per day for wireless Internet! They have renovated the bathrooms but mine is nothing special and it is one of the renovated ones. What I do love about Marriott are the beds, very comfortable.

Stayed: June 2013, traveled on business
1  Thank LKStonewall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded June 29, 2013

Thank you for sharing your thoughts on your recent stay with us at the Austin Marriott North. Our staff consistently works on being “simply the best” and it's so great to hear that our efforts are showing and you found our staff friendly! We, as well as the other Marriott hotels do offer free wireless in our new “Great Room” lobby as well as in our business center. You can order food and drinks from our “5-10-20” menu while connecting to complimentary 45 mg wireless internet. We look forward to having you back as our guest!

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Reviewed May 11, 2013 via mobile

Thus was a great hotel. If they wouldn't have tried to skim $10 a day for wireless access it would have been perfect. As it is, it comes across cheap and greedy to me.
Also with two people you really need exhaust fans in the bathroom.

  • Stayed: May 2013
    • Value
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Thank SCOTT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded June 13, 2013

Thank you so much for taking the time to write this review for the Austin Marriott North. We do have free wireless in our new “Great Room” lobby. You can actually order food and drinks from our “5,10,20” menu while connecting free of charge to our 45 mg wireless internet. Regarding the bathroom exhaust, we do have it in every single bathroom. It is built in exhaust that runs constantly and extremely quiet. Thank you for kind comments and we look forward to having you back as a guest here at the Austin Marriott North.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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