We recently stayed at the Austin Marriott North for 2 nights. We had reserved a room and indicated in the reservation that we had 4 persons traveling with us. Upon arrival around 9pm, we were given a king room and told there were no fold-outs. They told us they would give us pillows to make a palette on the floor.
While we knew that most of the hotels in the area were sold out due to multiple events in the area, it is completely unacceptable and poor planning on a hotel to place 4 persons in a king room. If the hotel cannot properly plan for such issues, then they need to update their reservation system to distinguish between king and 2 double beds as to make this even less likely to occur in the future.
Further, we ordered breakfast room service our first night to be delivered in the 6-6:15am range. At 6:40 we still had not received our food so we called down to room service in which we we informed that the delivery person was stuck in traffic and our food would be to us in 20 minutes. This is absolutely unacceptable - a full hour after the requested time when we used the pre-order breakfast form and hung it on our door at midnight the previous night. It is exceptionally poor customer service given that we were not even notified of the delay.
Lastly, the Starbucks on site was almost always closed. I never saw it open the several times I walked by it over the weekend.
In summary, we had a poor experience here. The only reason I didn't give it terrible was that the bar and restaurant staff were pleasant and the food was above average.
- Official Description (provided by the hotel):
- Ranked among the best in guest satisfaction, the award-winning Austin Marriott North defines superior service and amenities. The only full-service hotel in Round Rock, TX and a gem among hotels near Pflugerville, TX, our hotel offers a convenient location in La Frontera E-Commerce Park near Dell Headquarters, Hewlett Packard, Samsung and IBM. Come stay with us at our Round Rock, TX hotel! We are ready to offer you superior service and excellent amenities for a fantastic stay in North Austin, Texas. ... more less
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- Also Known As:
- Austin Marriott North Hotel Round Rock
- Marriott Round Rock
- Marriott Hotel Round Rock
- Round Rock Marriott