Our family member in Austin booked our stay here for my entire family..parents, cousins, aunts, and uncle. We had 5 rooms all by each other. The hotel seemed nice, and as we walked into our room, it was clean, and everything was great.
I walked into the bathroom and saw roaches in the bathtub and immediately called the front desk. The lady at the front desk was apologetic and quick to move us to a different room if we came down and exchanged the key for the new room key.
We were moved down the hall and into a different room. This room didn't seem to have any bugs, but when I woke up the next morning my husband told me he saw roaches in the bathroom again.
I was so disgusted and terrified
My relatives also had bug issues, my parents room had ants on the bed and were also moved to a different room..which isn't as easy as it sounds when you have unpacked and have your stuff all over the room already.
My cousins had stains on the sheets..and took forever to get them switched out.
The hotel owner was very apologetic, but there is no excuse to have rooms in such conditions.
We had the room paid for until Sunday but we just left early on Saturday evening.
- Official Description (provided by the hotel):
- We love fresh, we love new, we love our hotel and, we love you! That is why our staff will be working around the clock to make our transition from a Holiday Inn Hotel & Suites into a Holiday Inn Express as smooth as possible. The Express brand was created for families and business travelers alike. The anticipated completion date for our conversion will be early to mid-June. We feel confident that this conversion will be a success, thanks to our wonderful guests and staff. This property was a recipient of The Intercontinental Hotels Group Quality Excellence Award. The Holiday Inn Austin-Round Rock is where luxury, convenience and affordability await you. We offer our guests quality accommodations in beautifully decorated spacious suites. Every guest is welcomed by our friendly, professional staff who is dedicated to making each stay a pleasant, safe, and memorable experience.Our property is conveniently located in the heart of the sports capital of Texas. The Holiday Inn Hotel and Suites is located on IH 35 N, just minutes from several major employment and recreation sites. Dell Computers, Texas State University, Teco Westinghouse, Cypress Semiconductors, Dell Diamond (home of the Round Rock Express baseball team), Old Settler s Park, the new Round Rock Premium Outlet mall are all within just 5 miles of the Holiday Inn. To add to the convenience factor, we have several wonderful restaurants that border the hotel. ... more less
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- Also Known As:
- Holiday Inn Express Round Rock Hotel Round Rock
- Holiday Inn Round Rock
- Round Rock Holiday Inn