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“Convenient and well operated.” 4 of 5 stars
Review of Holiday Inn Express Round Rock

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Holiday Inn Express Round Rock
3.0 of 5 Hotel   |   2340 North IH-35, Round Rock, TX 78681   |  
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Ranked #18 of 25 Hotels in Round Rock
Dallas, TX
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Convenient and well operated.”
4 of 5 stars Reviewed March 29, 2013 via mobile

Stayed here two nights for a personal trip. Checked in at 2 AM the first night with no issues. Above average room, had not stayed at a holiday inn express for years and wasn't sure what to expect. Ample parking and well situated next to the interstate and restaurants. Breakfast the first morning was rough. Hard biscuits that probably should have been tossed. Second morning was fantastic however. Fitness room leaves some to be desired. Staff and room were great, which is most important in this segment. One negative, the back entrance was supposed to require a room key for entry but was unlocked the whole weekend.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Devidence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
    51
    36
    14
    10
    9
See reviews for
38
18
4
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Kerrville, Texas
Level Contributor
392 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed March 13, 2013

I loved this Holiday Inn Express. Very large and spacious rooms that come with very comfortable beds. I loved the Simply Smart bedding. Only problem was the crunchy sound of the mattress topper, which may or may not be in your room. The hotel was immaculate. Only problem was I missed out on the breakfast bar.

Room Tip: Check your mattress to see if it has a topper, as some do make a crunchy sound as a previous reviewe...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jameygamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frances L, Manager at Holiday Inn Express Round Rock, responded to this review, March 15, 2013
Thank you for your commendations. We really make an effort to be sure each guest has a perfect stay.

We look forward to seeing you again. Once again, thank you for taking time to comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 6, 2013

We stayed one night at this HI Express on the way back home from Austin. The price was reasonable (~$100), the room was clean and nice. It had a king bed, a sitting area, and a sink, fridge, etc. Not crowded at all. The bed was very comfortable.

We arrived late (at around 11p) and the front desk was helpful and friendly. The next morning, the front desk person (a different person) was equally cheerful and friendly.

I would definitely stay here again.

Room Tip: If you want to sleep in, I would choose a room on the front (North) side of the hotel, as the sun is...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank broncodustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed March 5, 2013

I am a club member Stayed a day and wireless was out all evening. Jonathan stated here is owner tell him. Owner said call 800 number. So n amenity they advertise is something they can't fix. Also needed them to from a service standpoint email me something I couldn't access due to no wifi and after 5-6 calls to Henry or am desk guy, and 5 calls to Jonathan was pretty much told sorry too busy. If they are disputed I have emails I sent with same request.

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank 765098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Round Rock, responded to this review, March 19, 2013
Dear 765098,

Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience you may have experienced due to the WIFI connectivity issue. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saginaw, Texas
1 review
5 of 5 stars Reviewed February 18, 2013

The staff at this Holiday Inn Express were absolutely FABULOUS!!! They went out of their way to accomodate us with things we needed. Rachel was the front desk clerk when we checked it. We were late checking in due to tons of construction between where we live in Saginaw Texas and Austin Texas. she told us that there was no problems with us checking in late. It was on Valentines Day and EXTREMELY busy, atleast by the look of the parking lot, and she was calm, kind and very helpful. Later in the evening after going out for awhile when need some toiletries that normally aren't provided when you check in and Jonathan, the night front desk clerk, had them on hand. He also went out of his way to accomodate me with some extra pillows for my arm. I was in a sling when we arrived and have to sleep with it elevated, he went to the laundry and had them wash and dry pillowcases for them and delivered them to our room with a smile on his face. Our room was beautiful and clean. When my husband and I went down for breakfast, Christine the food and beverage server was wonderful. She went out of her way to help me with getting my meal. The buffet was well stocked with hot scrambled eggs, sausage patties, bisquits & gravy, fresh pancakes, several cereal choices, coffee that was really fresh and tasted fabulous and toast, bagels and english muffins on top of haveing oatmeal on hand. This was the best buffet we've ever had at any of the Holiday Inn Express' that we've stayed at and intend to return to soon. It's close to Austin without having to deal with all the traffic noises. They deserve 5 stars on your site without question. We'll be booking them through you again in a few months.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DFW
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 4, 2013

I've stayed here 6 nights so far, and I love it. The accommodations are really first class, and the service is excellent. The people here are very professional, and it is the best hotel that I stayed in Round Rock. The Priority Club points make it easy to be rewarded for staying here. Feel free to click on my name to read my other reviews, including the unprofessional reply from the hotel across the highway in Round Rock. I can confidently say that this Holiday Inn made up for it, and comparing the two will make your decision easy. Thank you, Holiday Inn Round Rock!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killeen, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 18, 2013

Stayed here for one night. We went out to dinner and a movie for about three hours, and by the time we got back, my Nintendo DS and my mother's phone charger had been stolen. Perhaps we just got unlucky and this isn't a regular occurrence, but if you stay here, do not leave valuables in your room.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Vanessa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frances L, Manager at Holiday Inn Express Round Rock, responded to this review, January 28, 2013
Please accept my sincere apology. This is not a usual occurrence at all. The front desk personnel would have acted quickly to assist you. A police report would have been filed for insurance purposes also.

Once again, I apologize.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Round Rock

Property: Holiday Inn Express Round Rock
Address: 2340 North IH-35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 25 Hotels in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Round Rock 3*
Number of rooms: 91
Official Description (provided by the hotel):
We love fresh, we love new, we love our hotel and, we love you! That is why our staff will be working around the clock to make our transition from a Holiday Inn Hotel & Suites into a Holiday Inn Express as smooth as possible. The Express brand was created for families and business travelers alike. The anticipated completion date for our conversion will be early to mid-June. We feel confident that this conversion will be a success, thanks to our wonderful guests and staff. This property was a recipient of The Intercontinental Hotels Group Quality Excellence Award. The Holiday Inn Austin-Round Rock is where luxury, convenience and affordability await you. We offer our guests quality accommodations in beautifully decorated spacious suites. Every guest is welcomed by our friendly, professional staff who is dedicated to making each stay a pleasant, safe, and memorable experience.Our property is conveniently located in the heart of the sports capital of Texas. The Holiday Inn Hotel and Suites is located on IH 35 N, just minutes from several major employment and recreation sites. Dell Computers, Texas State University, Teco Westinghouse, Cypress Semiconductors, Dell Diamond (home of the Round Rock Express baseball team), Old Settler s Park, the new Round Rock Premium Outlet mall are all within just 5 miles of the Holiday Inn. To add to the convenience factor, we have several wonderful restaurants that border the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Round Rock Hotel Round Rock
Holiday Inn Round Rock
Round Rock Holiday Inn

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