Hello. I am absolutely disgusted by my experience in Flix Brewhouse. I have never filed a customer complaint but my experience there this evening has made me want to voice my concern every way possible. My 3 year old son and myself planned on seeing Smurfs 2 at 6pm. I went online and bought two tickets but was refused entry because of a new policy that indicated children under 6 were not allowed to be admitted to a PG movie after 6pm. However, there was no indication of this on the Flix Brewhouse website I booked on. Also, there was another sign in the building that completely indicated a different rule - No Children under 6 were allowed entry to a G or PG movie after 9pm.This meant we should have been allowed entry. However, the manager did not honor this notice. My son was hugely disappointed and I feel that Flix Brewhouse did not correctly advertise their policy and misled me completely by advertising a different policy and not updating their website
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