A friend ordered tickets from her blackberry yesterday and had the confirmation page displayed. She didn't have a way to print so she chose to pick up tickets at the theater. We got to the theater and spoke with Kyler at the desk but no tickets. He informed us that they wouldn't be able to seat the 4 of us together if we repurchased tickets then. The best part was that he gave us major attitude and told us that their website doesn't work well with mobile browsers, Internet Explorer or Mozilla Firefox and recommended Google Chrome. He proceeded to "educate" us on how crappy Internet Explorer and Firefox are. While that may be true, I can't help but notice a couple things.
1) He should've been apologetic and focused on customer service and not be a smart @$$ kid making unhelpful comments about our purchasing method/browser choice.
2) Chrome accounts for 29% of web browser market share. That means 71% of people will likely have issues purchasing online if what he says is true.
This was my first attempt to visit Flix and is my last. Fortunately, Alamo had a showing only a few minutes later for the same show. I'll stick to the original (Alamo) and forget the cheap knock offs (Flix). Alamo even held our tickets without payment until we got there. Kudos Alamo, keep up the good work!
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