We stayed here for a weekend long due to a confrence we had, we have been here before but never expirienced what we did this time. at check in jon did not know what he was doing, we stood in front of him for a long time while he was trying to give us a clean room? He advised us tha his helper had called in sick, we did not want to know....
we got into the room he gave us a dirty room after we stood in front of him for more than 15 minutes/. we came ack to the desk and he said we needed to sit down and wait he needed to put towels in the dryer..I was upset at this point.
The next morning as we were ready to go to our meeting the elevator stops working. i was horrified I was so scared we were there for 20-25 minutes. Monse at the desk put everything a side and helped us she was in contact with us all the time letting us know she was there. She made my stay wonderful she helped us out in everything and anything she could. She is usually the one that takes care of us when we stay here. but sadly she is no longer the night agent. we love staying with you but a little heads up, fix your elevators, buy more towels and hire more agents like monse. we will be back after you take care of theses issues and I hope the management above reads this and takes action.
- Official Description (provided by the hotel):
- The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more less
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- Also Known As:
- Wingate By Wyndham Round Rock Hotel Round Rock
- Wingate Round Rock
- Wingate Hotel Round Rock