Stayed at Windgate for a class, hopefully it is in a state of repair. Backdoor would not close to Hotel, was taped, stairway door had to be pulled close, Stairway had large roach that guest killed and was not cleaned up all weekend. Last day found live medium sized roach in my shoe in the closet.
Thank you for your recent stay at the Wingate Round Rock. You are correct about the hotel being under renovation and we ar making repairs to the doors and stairwells. We do have scheduled pest control . However we will now be more diligent with the treatment in our stairwells and entranceways. Thank you for letting us know and we are so sorry you encountered one of our uninvited guests.
I was originally booked into the Best Western up the road, but their hot water heater was broken and I needed to find somewhere else. The Wingate honored the same rate and got me a room without fuss. Room was large, clean and comfortable. Lena on the front desk had obviously had a long, busy day, but she made sure everything was just right and let me have a late check-out without problem. The Wingate saved the day and now has won a new customer from Best Western!
Thank you so much for the review of your recent stay at the Wingate Round Rock. I am glad that we were able to accommodate you with a great rate and a spacious, comfortable guestroom.
Thank you for mentioning the friendliness of our staff member, Lena. It is always good to know our guests are receiving a warm welcome and good service.
The best part is hearing that we have a new customer in you . Please return very soon.