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“Third room was the charm” 3 of 5 bubbles
Review of Wingate by Wyndham Round Rock Hotel & Conference Center

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Wingate by Wyndham Round Rock Hotel & Conference Center
Ranked #15 of 26 Hotels in Round Rock
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809 reviews from our community

Traveler rating
    242
    173
    195
    126
    73
See reviews for
254
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Katy, Texas
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed February 19, 2013

My stay was nice, but my friend had some room problems and the customer service he and I got was less than great......more like mediocre. His first room had a hole through both windows and was on the highway side. The next room the AC didn't work and then the third room his card didn't work and they said they would bring one up and never did. I went and got it and the lady (I use the term lightly) said she was busy and was the only one there on a Holiday weekend….finally got him in his room. The gym was under construction, but the breakfast good and it was a good location for our needs.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tnarg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, February 24, 2013
Dear Guest,
Thank you for your review our hotel . I do sincerley apologize for the problems that you encountered checking in. It is so improtant that a guestroom is clean,and available the first time you open a door. But if not our highest priority should be not to further inconvenience the guest by making them have to come back to the desk for a key. We are enlarging our fitness room as part of our overall hotel renovation and are now providing free passes to our neighborhood Planet Fitness . I am sorry that this program was not in place yet during your visit. I am glad that you enjoyed our breakfast and hotel location and it is our wish that you will give us another opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
1 review
2 of 5 bubbles Reviewed February 18, 2013

I stayed in the Wingate Round Rock for an anime convention (Ushicon) and experienced all sorts of problems getting the room and checking in. I was told over the phone by the staff that there were no rooms available when they were online from the hotel's website, was asked to wait an extra hour for check-in, given keys that did not work, and was not told that the room was not type that I had requested, though it was equivalent. Once all that was sorted out (and after hearing "I'm sorry" about a half-a-dozen times), I enjoyed the convention and my stay, but I was shocked at the incompetence and outright callousness displayed by the staff. If there is an event going on at the hotel keep your expectations low as far as the staff are concerned.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Eduardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, February 24, 2013
Dear Guest,
Thank you for letting us know about the problems that you had with your reservation and checking in for your recent stay with us. While we are always disappointed to hear about a guest's negative experience the information allows to improve on these areas of concern.
Though busy check in periods can be hectic our staff knows that it is unacceptable to be impolite under any circumstance. I apologize for any employee that was less than kind and professional in there interaction with you. The Ushicon Convention is an annual event that we look forward to and appreciate. I am glad that you enjoyed the convention and other aspects of your stay.I hope that you will return next year as the hotel will be fully renovated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Round Rock Hotel & Conference Center

Property: Wingate by Wyndham Round Rock Hotel & Conference Center
Address: 1209 N Interstate 35, Round Rock, TX 78664-2926
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 26 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate by Wyndham Round Rock Hotel & Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more   less 
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Also Known As:
Wingate By Wyndham Round Rock Hotel Round Rock
Wingate Round Rock
Wingate Hotel Round Rock

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