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“I wouldn't care to stay again.” 3 of 5 stars
Review of Wingate by Wyndham Round Rock Hotel & Conference Center

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Wingate by Wyndham Round Rock Hotel & Conference Center
Ranked #16 of 25 Hotels in Round Rock
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“I wouldn't care to stay again.”
3 of 5 stars Reviewed December 9, 2012 via mobile

The hotel is showing signs of age, but management could really turn things around if they wanted to. The carpet was sticky and there was a dead bug in front of the bed. The bathroom fan was detached from the ceiling and hanging precariously by a latch. The shower head was coated in grime, and they were not generous with the towels. The breakfast was good, but I would like to have seen some muffins or pastry of some sort, more cereal options, and someone on duty in the breakfast area. The one great thing I can say about this hotel is that the people are top notch, friendly and there to help. The people made you feel as if they were glad to be there, and it wasn't just a job.

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GenThom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, December 11, 2012
Dear Valued Guest,
I greatly appreciate your review regarding your recent visit to our hotel.I am sorry to hear that you encounterd so many poor conditional issues. I am happy to report that we have just begun a million dolllar renovation of our entire property. Floor by floor we are replacing carpet, receiving new furniture and linens and will soon completely make over our bathrooms.I am also happy to hear that you found our breakfast enjoyable and our staff caring and friendly.Thank you for a blanced review, we are listening. I hope that you will return to our area during this next year to see our many improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Portuguese first
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English first
LANCASTER
1 review
2 of 5 stars Reviewed December 8, 2012

Never would go back to this hotel. Considering the name and reputation of this hotel, I was totally disappointed in my stay. The room had an awful odor and was filthy, Housekeeping skipped our room one day and barely touched it the rest of the days. Furniture and pillows were dirty and stained. We had to come to Texas unexpectedly for a funeral and thought we could trust the Wingate name. Experience was so bad , we tried to find another hotel. However, it was Thanksgiving week and nothing was available. I would never recommend this hotel to anyone.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank PAULA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, December 11, 2012
Dear Guest,
Thank you for taking the time to let us know about your recent stay here.Although it is never pleasant to hear about the numerous conditional issues that you encountered it is vital that we address these problems.
We have just this week started a complete property renovation that will replace the furniture, carpets, and bedding. I am sorry to hear about the lack of service in housekeeping and the poor quality of the room cleaning. Your comments regarding your experience will be shared with the appropriate managers and there will be immediate improvements to our level of cleanlinss in the rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kyle
2 reviews
4 of 5 stars Reviewed November 17, 2012

Staff was very friendly and helpful. Breakfast was very good. The room was quiet and clean. I did not use any of the ammenities but the pool was clean, but the spa was under repair.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, November 28, 2012
Dear Valued Customer,
How nice to hear from you, your comments are most welcome.I am so pleased to know that you enjoyed your stay with us. You did mention that the spa, hot tub was under repair. That is true, however the entire fitness and spa area will soon begin renovation as part of our complete hotel remodeing. We hope that you will return soon to see the many improvements we are making every day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Round Rock Hotel & Conference Center

Property: Wingate by Wyndham Round Rock Hotel & Conference Center
Address: 1209 N Interstate 35, Round Rock, TX 78664-2926
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 25 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate by Wyndham Round Rock Hotel & Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more   less 
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Also Known As:
Wingate By Wyndham Round Rock Hotel Round Rock
Wingate Round Rock
Wingate Hotel Round Rock

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