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SpringHill Suites Austin Round Rock
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Reviews (237)
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All reviewsfront deskms deegreat staffroad constructioncomfortable bedsexercise roomking bedhotel is locatedgreat customer serviceaustin round rockyogurtsitting areacomfortable stayvisiting familyhot breakfastbusiness tripwould highly recommend this hotel
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Reviewed July 22, 2013

The bed was VERY comfortable!! The room is built to make you feel at home and relaxing. There was a bit of confusion going on in the hotel's upkeep. The décor and furnishing are nice and then there would be a rip in the hallway wallpaper. Small things like that all over the hotel. Nice but needs some TLC. The front desk help was friendly and helpful. Close to outlet mall and IKEA. Good eating close by.

  • Stayed: June 2013, traveled as a couple
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Thank TX2Step_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this reviewResponded August 5, 2013

Good Morning TX2Step_11,

Thank you so much for your feedback! I am so happy that you enjoyed our comfy beds and guest rooms. We very much enjoyed having you stay with us.

I would love to know where you saw the rip in the wallpaper? I would like to get that fixed, as soon as possible.

Thanks again and we hope to see you soon!

Cara Englishbee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

Pros - I've stayed at this location last year and loved it. Very modern decor, friendly staff, large room, extremely comfortable foam mattress (actually the best I've slept in at a hotel !) The hotel is a little bit tricky to find. There are several restaurants within a 2 minute drive.

Cons - I heard an incessant beeping from a truck backing up during the night. This happened from 225 am-250 am then again at 640 am ! I had to crank the AC to drown out most of the beeping. There was construction going on about a block away and also a FedEx facility with 18 wheelers within a block that were the likely culprits.

I will reconsider this hotel in the future, but cannot recommend it at this time.

  • Stayed: July 2013, traveled with family
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3  Thank dallasite95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this reviewResponded July 18, 2013

Good Afternoon Dallasite95,

Thank you for your review. I am so sorry to hear that a noise kept you awake on this last stay. Please let me know the next time you are coming to town and I will try my best to make your stay great!

All the best,

Cara Englishbee
General Manager

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Reviewed July 1, 2013

This property is very clean and well decorated. The blues and greens are really relaxing and soothing. We stayed here for one night to attend an allstar baseball tournament and were most pleased. The location is perfect even thought it is tricky to get to, especially at night! They have a very welcoming and attentive staff. The rooms are larger than most and very comfortable beds. A nice breakfast is offered.

  • Stayed: June 2013, traveled with family
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1  Thank Gran7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this reviewResponded July 18, 2013

Hi Gran7,

Thank you for your review! I am so happy that your grandchildren enjoyed the colors! The Springhill Suites brand is very focused on Art work and colors that motivate/sooth/relax and inspire!

I do hope that everything went well with the tournament that you were in town for.

Please come and see us, again!

All the best,

Cara Englishbee
General Manager

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Reviewed June 9, 2013

Stayed here for two nights recently and it was a comfortable stay. Loved the location, was easy to get around to all of the places I needed to go in Round Rock. Many fabulous restaurants nearby. Beds comfy, not too much freeway noise. Breakfast could of been a little bit better I think (no bananas). Definitely needing a bit of maintenance. Ceiling was leaking water down the hall from my room most of one of the days, there was a big garbage can collecting the dripping water. Staff was very pleasant and friendly. All in all was a fine stay. Would of given it a Good rating, but there isn't that option, and I didn't feel it was Very Good based on the maintenance and breakfast. I would however probably stay again, if my travels ever bring me back to that area.

  • Stayed: June 2013, traveled with family
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1  Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this reviewResponded July 18, 2013

Hi Butterflyy2000,

Thank you so much for your review! We would loved to see you back soon, as we have had some changes to our breakfast!

We did have a leak when you were here, I do apologize for that.

We hope to see you, soon!

All the best,

Cara Englishbee
General Manager

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Reviewed June 2, 2013

We stayed one night here for a quick trip and literally just needed a place to lay our heads. Clean, inexpensive, and quiet. Nice comfy bed and I will return if ever in the Round Rock/ Georgetown area!

  • Stayed: May 2013, traveled as a couple
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1  Thank JennyTucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this reviewResponded July 18, 2013

Hi JennyTucker,

Thank you so much for your comments! We would loved to have you back, so please let us know when you are in the area, again!

Have a great day!

Cara Englishbee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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