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“Not As Pleased with This SpringHill Suites As Others ...” 3 of 5 stars
Review of SpringHill Suites Austin Round Rock

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SpringHill Suites Austin Round Rock
3.0 of 5 Hotel   |   2960 Hoppe Trail, Round Rock, TX 78681   |  
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Ranked #9 of 25 Hotels in Round Rock
Certificate of Excellence
Georgetown, Texas
Level Contributor
323 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
“Not As Pleased with This SpringHill Suites As Others ...”
3 of 5 stars Reviewed December 27, 2011

This hotel is located off a busy I-35 just north of Austin. It is a difficult property to get to. The motiff is modern, eclectic and the people were nice. The hotel was not very crowded either and our stay was between Christmas and New Years. The beds were nice and the room was pretty clean. The problem is that we didn't have hot water. We had to run the sink and shower 10 minutes before the water got warm. The number of TV channels is also limited. They had a ton of ESPN channels, so it looks like a lot of channels, but they're really aren't.

Room Tip: Ask if their hot water is working before you check-in.
See more room tips
  • Stayed December 2011, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank bohste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

140 reviews from our community

Traveler rating
    59
    46
    18
    14
    3
See reviews for
54
19
7
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Dallas, TX
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 26, 2011

The decor in the hotel is very modern, chic, swanky. Looks newly decorated. Rooms are spacious. The beds are firm, extremely comfortable. Not sure if they are Tempur-Pedic, but they felt like them. The hotel is conveniently right off the expressway, but I am a light sleeper and did not hear any road noise. (In another review someone commented about the road noise so must just be the location of the room and the direction it faces). There were many choices for the free breakfast - oatmeal, waffles, yogurt, cereal.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dallasite95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, Texas
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed July 10, 2011

Rooms...... Quite Nice and well appointed!
Lobby ..... Clean and well Maintained!
Staff ....... Front Desk and Check-in were Fast, Professional and Courteous
Breakfast choices were Very Good
Housekeeping was EXCEPTIONAL!
Parking was a little tough because there were at least 3 little league teams staying here this week. Great Stay and Great Bargain! Would DEFINITELY STAY HERE AGAIN!!!!

Room Tip: Booked through Price-Line! Saved about $28.00 per night~
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Elpistolero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 25, 2011

Was in town for a few days so I wanted a location not far from the office.

Pros: Friendly staff, location, price
Cons: Freeway noise, room allowed plenty light to enter at night, carpet in elevators smelled

Overall, it is an okay place. If you are on a budget, take it without reservations. But I'll probably try other Marriott properties in the area for future business trips.

Room Tip: Ask for a room on the side away from the freeway
See more room tips
  • Stayed June 2011, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Knights82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 13, 2011

We brought a high school baseball team here last week. From the minute we checked in, until we left, everyone was very accomodating. They were friendly and helpful. The rooms were plenty big with very comfortable beds. The tub/ shower and toilet are separate from the sink and this works really well when dealing with several kids in a room. The swimming pool was nice.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PrairieMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
142 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 13, 2011

We stayed here recently for one night in early April when my daughter had a softball tournament in Round Rock. Our room was a King Suite and we had an exceptional check-in experience as both staff members are the front were friendly and helpful.

We really enjoyed the lay-out of the room. Our room featured a king bed and a sleeper-sofa in the semi-living area. The sofa was able to make a queen or double size(?) bed but still have a single seat left on the couch, which was pretty cool. The room also had a desk and mini-kitchenette with microwave and refrigerator, as well as a sink. Very convenient.

The room was very clean and smelled fresh. In fact, the whole hotel smelled clean and fresh.

For breakfast, it was a continental+ some hot items. I believe they had scrambled eggs, sausage patties, and biscuits they day that we were there. Juices, milk, pastries, coffee, breads, etc were also there.

Nearby the hotel is a Rudy BBQ, Cracker Barrel, Chuys, and other restaurants. The hotel has easy access to I-35 and is not far from the Dell Diamonds and the outlet mall.

Overall, we really liked our stay and would definitely recommend this hotel to others.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BronteReed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 9, 2011

We booked 17 rooms for the State Tennis Tournament which was also the same weekend as the several other events in Austin-Round Rock-Georgetown area. The hotel cancelled our rooms without informing us. We had to stay 30 miles away due to this "error". As I later found out, other schools experienced the same circumstances as did we. Whether or not we were "bumped" to facilitate occupants that were going to pay "full price" or not, Springhill Suites should have located us other rooms at the same rate. This was not done. I have stayed at this hotel for 7 years and never had a problem, but I will never stay again at Springhill Suites or the Courtyard in RoundRock. It's a nice place to stay, but you're wasting your time makeing reservations...just walk in and see if they have rooms...reservations mean nothing to them.

  • Stayed March 2011, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank 10sCoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent H, Manager at SpringHill Suites Austin Round Rock, responded to this review, January 19, 2016
Dear Guest,

Thank you for staying with us and for taking your time to write a review of our hotel. We appreciate the feedback and look forward to more opportunities to serve you when you are in the area.

Sincerely,

Brent H.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Austin Round Rock

Property: SpringHill Suites Austin Round Rock
Address: 2960 Hoppe Trail, Round Rock, TX 78681
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin Round Rock 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Springhill Suites Austin Round Rock Hotel Round Rock
Springhill Suites Round Rock

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