We've stayed at other Staybridges before and always liked them. This one however I had mixed feelings about-mostly in regards to the service. As far as the room, breakfast, the usual amenities, everything was fine.
We stayed for 2 nights. When we went out on the first day, we didn't get any housekeeping service while we were out. We reported this to the person at the front desk who told us that housekeeping had left for the day. She offered us some towels but didn't really seem overly concerned. We went back out for a few hours, and when we came back it was obvious that someone had been in our room-they had taken the DND magnet off the fridge and put in on the top of the doorway! What was the point of that? No one had any business in our room at that time. We found that creepy and odd. At this point we just decided we wouldn't stay there again.
On our way out at checkout we mentioned the lack of room cleaning to the young man checking us out. He apologized, and actually went out of his way to take some of the charges off of our bill. I was impressed with him. We almost hadn't even mentioned the problem because of the lackluster response of the earlier front desk person.
So I have mixed feelings about this hotel, we got both bad and good service, depending on the person we were dealing with. We would stay at Staybridge again but not this one.
- Official Description (provided by the hotel):
- Versatile Suites. Swimming Pool. Hot Breakfast. Exercise Room. High-Speed Internet. Sound like the perfect place to live? At the Staybridge Suites in Round Rock, our extensive list of features and amenities come together to create a hotel experience that is truly unlike any other. And with Dell World Headquarters, Round Rock Premium Outlets, IKEA, Texas State University, Southwestern University, Round Rock Hospital, Scott & White and the Dell Diamond only minutes away, you ll never be to far from Your Place . That is, if you ever decide to leave. Staybridge Suites in Round Rock. Go ahead. Get Comfortable ... more less
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- Also Known As:
- Staybridge Suites Austin-Round Rock Hotel Round Rock
- Staybridge Suites Round Rock