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“Great Stay”

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Hilton Garden Inn Austin/Round Rock
Ranked #5 of 26 Hotels in Round Rock
Certificate of Excellence
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Stay”
Reviewed September 22, 2007

Great Stay at the Garden Inn! Clean room, very comfortable bed, close to I-35 and area restaurants. Will stay there again!

  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lulu255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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English first
Cypress, Texas
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 22, 2007

I have stayed in a few hotels in this area and they were all nice. They are all priced about the same. I did not expect what I got at this hotel. The bed is very comfortable with plenty of pillows. The chair is comfortable with a foot stool. The desk is very business orientated. The bathroom is nice. The room came with hd tv, micro, frig and coffeemaker. Breakfast was good and we had a package where you get free full breakfast. Had the texas french toast and omelet. Both were very tastey. The staff is very friendly and always asking if you need anything.

  • Liked — the bed
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank boilermom7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2007

Our stay this time at the Hilton was very disappointing. In the past, we have stayed here and were very satisfied, however, this stay was very different. There were sugar ants all over the night stands, around the coffee maker and coming out of the walls in the bathroom. There were also fleas that would jump on you around the sofa area. When I brought it to the attention of the staff, they seemed bothered, did not offer any regret, and just said that they have a monthly exterminator that comes each month. (which was obviously not working very well) The first night , the AC was great but when we got back from a game one day, the room would not cool down. Of course, they didn't have any rooms to move us to. The wallpaper on the walls were peeling off the walls, breakfast was way over-priced ($8.95/person) , and the housekeeping employees did not speak English. If you needed something (extra towels, toilet paper, or toiletries) then you needed someone that was bilingual to be able to communicate. Also, they put a lone man (that went to bed by 8 pm) on a floor with, and right in the middle of several baseball teams that were staying at the hotel. The planning of this was not wise because many of the teams came and went at various times and this man expected total silence......ain't gonna happen with high school baseball players after a game. It was unfortunate that our stay was so below average.

  • Liked — Location
  • Disliked — Customer service from staff.....night shift black lady was great, Asian daytime lady was good , Samantha was very unpleasant when certain concerns were brought to her attention.....not very professional unlike other places that we have stayed at in the area.
  • Stayed June 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank baseballfanTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
1 review
Reviewed May 19, 2007

I am a repeat customer here, have family in the area and some times my nephews stay with me. Very clean, great bed and pillows. All rooms have fridge and micro. At least 5 restaurants with in walking distance. Breakfast is superb. Staff is friendly and helpful. While the hot tub is nothing to write home about, the pool is nice and kids can get floating toys at the front desk. This hotel has become my home away from home. I'll be back. W. O. Dallas, TX

Stayed May 2007
Helpful?
Thank WO1Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan, TX
Level 4 Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed August 27, 2005

I stayed at the Hilton Garden Inn in Round Rock for one night on business. It's a nice clean hotel. Seemed to be fairly new. I have no complaints to make. The staff was courteous. The room was clean and spacious. The hot breakfast was quite good. As with all Garden Inns, you pay for the breakfast unless you are a Gold HHonors or higher. The location is not ideal for the vacationer. I would stay in downtown Austin for that. But if you have business on the north side of Austin, I would certainly recommend this hotel. Free high speed internet access (wired) in the room. Wireless in the lobby. There is an outdoor pool, but I did not use it. Saw a fitness room but, again, did not use it.

  • Stayed August 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gbthomas66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin/Round Rock

Property: Hilton Garden Inn Austin/Round Rock
Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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