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“beginning of the end of relo” 4 of 5 stars
Review of Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin/Round Rock
Ranked #7 of 25 Hotels in Round Rock
Certificate of Excellence
Hutto, Texas
Level Contributor
176 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“beginning of the end of relo”
4 of 5 stars Reviewed August 14, 2014

Very nice and full Inn. Close to interstate/service road. Very close to restaurants. Staff went out of their way to accommodate us at last moment in a very nice room. The INN was close to Salt Grass steakhouse and Chuy's Mexican. I have no problem with this HGI and would return.
Juan was asst GM and very helpful on late checkout. Thanks for all you all did!

Room Tip: Get a third floor or higher on the front. Back of hotel is safe for parking and easily accessible t...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank cowgirl509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 24, 2014
We appreciate you taking the time to review our hotel. I agree, the nearby restaurants make it a great location. Please come back when you can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    148
    81
    61
    38
    13
See reviews for
94
69
19
137
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Spring, Texas
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 6, 2014

in the process of some minor remodeling - fine though....nice beds and rooms. We've stayed at least 5 or 6 times and always have been clean and neat. Location is great for Round Rock. Near many restaurants - their breakfast is also very good....lots to do in the area.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 24, 2014
Thanks for the review. We think we have the best location in Round Rock and glad that you like the location as well. Please come back to see us the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leavenworth, United States
1 review
5 of 5 stars Reviewed July 27, 2014

I have been to a lot of nice hotels, and this was one of the nicest I have stayed at - even with the construction going on! I stayed at a Hilton Garden Inn in Washington state where the staff was just plain rude, which kind of turned me off from the garden inns, but this location was EXCEPTIONAL!!! I don't know if it's the southern hospitality thing or not. The staff was so polite and nice, Maria always greeted me and offered me a water bottle, the breakfast waiter was very nice, the breakfast was far better than most restaurant breakfasts (I had a fresh omelette and an almond crossant - my favorite, which you usually don't find at restaurants - and the fresh fruit). I wish I could eat there every day. The lobby was very stylish and high end. It was nearby to restaurants. Just a great stay.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 24, 2014
Thans you for the review of our hotel and team. We like to think that we offer southern hospitality at it's finest. I will share your comments with our team. We all love hearing when a guest leaves happy. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 20, 2014

the staff went out of their way to make us feel welcome during our stay. The amenities were nice - big / clean room with a brand new lobby. The pool was great for our kids, too. The breakfast had a great variety of hot and cold items and was excellent.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 24, 2014
Thank you for the review. We are very proud of the new lobby and the service we provide. Please come back to see us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san antonio, United States
2 reviews
5 of 5 stars Reviewed July 16, 2014

Staff is very helpful and friendly. Property is well kept and very clean. The lobby is under renovation but will definitely be comfortable and cozy when completed. The breakfast was in one of there meeting rooms but well worth the price. Can't wait to visit this property again with all the new changes. The GM, Mr. Marroquin and his staff really do a great job. Visit this particular location 4 to 6 times a year and will continue and definitely recommend to friends and family.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Letty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 24, 2014
Thanks for the review. We are happy to say that the lobby renovation is complete and it looks great. Come on back and see it as soon as you can. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
244 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 14, 2014

I have stayed at this hotel for business 3-4 times per year for the past 5 years. The service is good and the room quality is what you would expect from a Garden Inn. Renovations for the lobby were almost complete at time of departure. Despite the renovations, the rooms were still very quiet. Except for the visual impact, there was no other impact to the stay.
The location is very handy for my purposes. Walking distance to several good eating places and conveniently located close to outlet mall.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank KitchenerCouple1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 29, 2014
Thank you very much. Come back and see what we've done to the lobby. We think you'll like it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
244 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 14, 2014

The hotel was starting to look a bit tired but renovations are now well underway. I have stayed 3-4 times per year for past 5 years. Always get good consistent service. The location is very good for my purposes. Within walking distance to Cracker Barrel, Chuuys, Saltgrass and Jack Allens Kitchen just to name a few decent places to eat. Also close to the outlet mall. Rooms are basic Garden Inn rooms and the service is good. Ffriendly and helpful staff.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank KitchenerCouple1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 24, 2014
Thank you very much for your review. We look forward to you returning so we can show off our new lobby. I will share your comments with the team. They strive every day to provide the good service you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin/Round Rock

Property: Hilton Garden Inn Austin/Round Rock
Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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