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“Better than most hotels in Round Rock” 3 of 5 stars
Review of Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin/Round Rock
Ranked #8 of 25 Hotels in Round Rock
Certificate of Excellence
Garland, United States
1 review
“Better than most hotels in Round Rock”
3 of 5 stars Reviewed August 11, 2013

This hotel is convenient and clean. It has not been renovated and is showing it's age. It still offers the service that I expect from Hilton Garden Inn's. There is not a restaurant as there is in most or a full bar. You can order from the Saltgrass next door and have delivered. You cannot pay for the meal however and have to have it put on your room. The mattress in the room I had was completed worn out on one side showing a visible dip in the left side. I slept on the right, so wasn't that big a deal except that the room was more located for the left side (clock, closer to TV, etc.).

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jami M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, September 4, 2013
Thank you for your review. I will immediately have our maintenance team look at the bed in that room. We normally get great comments about our sleep system beds and want to keep it that way. I am sorry you found the one in your room not up to our standards. We hope you will return to find a better nights sleep when you come back to Round Rock.
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347 reviews from our community

Traveler rating
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    63
    38
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
La Quinta
2 reviews
5 of 5 stars Reviewed August 8, 2013

The staff were so welcoming...hot cookies were waiting for us! Room was ready for early arrival, very clean and the air conditioner was very cold which was great because it was very humid. The chef who made the eggs in the morning was friendly and a great cook!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, August 10, 2013
Thank you so much for taking the time to post a review of our hotel. I will share it with the team. We take a lot of pride in satisfying all of our guests and realy do love hearing about it when we do. Hurry back! We appreciate your business. : )
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A TripAdvisor Member
3 of 5 stars Reviewed August 1, 2013

the staff was very friendly, fast and had no hassle. The hotel cleaniness was great and would certainly stay again. Only complaint was business center was just 1 computer avaialble which was no accessible all the time due to others using it.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, August 5, 2013
Thanks for taking the time to post a review. I will share your comments with the team and I will also look into what was going on with the other business center computer to ensure that doesn't happen again. Thanks and come back to see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas Texas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 31, 2013

We stayed here on a trip to visit the historical sites of Austin. The hotel is right off the I-35 service road so it is easy to get on and off I-35. The hotel lobby was very nice and inviting. We were welcomed by friendly staff. The front desk clerk was helpful and asked what floor we would prefer. Noticing that we had a young son who would be going to bed early she gave us a room in a quieter section of the hotel away from several youth sports teams that were staying there. Our room was very clean but could have used updating. I noticed a small portion of wallpaper in the bathroom coming off the wall and the closet smelled musty. I value cleanliness over appearance in a hotel so overall I would say the room was fine. I did not find the bed comfortable and did not like the bedding. A very thin duvet was the only thing other than the sheets and it seemed flimsy and cheap. Again, I believe this is an update issue and Hilton should spend some $$ on sheets, bedding and better mattresses. The hotel was very quiet and I did not notice noise from I-35. We did not use the swimming pool however we saw several families swimming and the pool looked clean and inviting. Overall this hotel has a lot of potential with the nice location and friendly staff but needs some renovation.

Room Tip: Ask for a third floor room towards the back. Our room looked out on a pasture of cows and was very q...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank texasmom1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, August 5, 2013
Thank you for the kind remarks about our hotel and staff. There will be updates coming in the near future. I hope you will return when in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
82 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed July 30, 2013

A perfectly acceptable Hilton Garden Inn, perhaps a hair shabbier than most, and the location is not optimal for Austin visits. If you plan to stay at this HGI, note that morning and afternoon traffic on IH-35 can be very heavy. This HGI does not offer dinner - there is a Saltgrass Steak House within a 5 minute walk (I would not recommend the Saltgrass, though).

The lift is slow and there is only one. Staff was good, and most important, accurate. Rate was a bit high, considering the state of repair of this hotel in July 2013. Hotels undergo renovation constantly, so check with the mgt. to see if the previous remark is out of date.

Room Tip: Choose the ground floor, the lift is very slow and there is only one lift.
See more room tips
  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank terryjgardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, August 5, 2013
Thanks for taking the time to comment on our property. We are very proud of our team and hotel and are always looking for ways to improve our services and product. We do hope to be making some updates in the near future. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, United States
1 review
2 of 5 stars Reviewed July 23, 2013

Hotel staff was FANTASTIC. Absolutely some of the best staff in the industry work at this hotel... However, hotel is now showing its age poorly. Furniture is worn and walls show their age. If you are looking for something plush and nice, this is no longer your place.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Adam Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, July 25, 2013
Thank you for commenting on your recent stay with us. We are very proud of the team we have here and the level of service we provide. Your comments about the room are very helpful and will be sent up the line. We hope to have some improvements underway soon. Thanks for staying with us and we hope you will come back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin, United States
1 review
5 of 5 stars Reviewed July 22, 2013

Great staff. Great Stay. I enjoy that its away from the city. Very Quiet. Night clerk Joe is very knowledgeable of the area and professional. Breakfast is awesome! Will be returning. I also like rest. in parking lot.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, July 25, 2013
Thanks for the review. We feel like we are in the perfect location for guests that want a quiet location with excellent restaurants within walking distance. Thanks for mentioning that. We look forward to you returning when back in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin/Round Rock

Property: Hilton Garden Inn Austin/Round Rock
Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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