Stayed here under my Hilton discount. I usually stay in downtown Austin, but nothing was available. This hotel was right off I-35 and was close to a lot of restaurants, which was great. It was a short drive into Austin. I recall speaking with Juan and Joe. Juan helped me fix some errors on my team member rate reservation with no problems at all, and Joe showed a lot of sympathy when I mentioned that our door to our room was left wide open by housekeeping. Thank goodness nothing went missing. I actually had a good amount of cash in the room on the table next to the TV. The property exterior is very well-managed with the surrounding landscape of beautiful flowers. Our rooms, however, weren't the cleanest. There were little hairs here and there that were easily noticable, especially in the bathroom. Also, the bathrooms need major renovation. The girl who checked me in was also very nice, I do not recall her name. When trying to get back into the hotel through side entrances, I was locked out several times. There is some kind of defect in those things and it definitely needs to be fixed being that it serves as a major inconvenience. Walking around the property just to get back into your room is no fun. It happened to all of my friends as well. When I called to ask for a late check out (I was just asking, not demanding) a lady by the name of Maria pretty much screamed at me saying she could only do one out my two rooms. There is a fine line between being assertive, and being rude. I have a strong feeling she did that just to feel a sense of some power. Not every staff member you come across with will always be kind, I learned that fast when I began working in the hotel industry and throughout my several stays in different hotels. I've seen it all in the last 4 1/2 years. In summary, I would have given this hotel a 5 star if my party and I did not experience several issues.
- Official Description (provided by the hotel):
- Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Austin/Round Rock Hotel Round Rock
- Hilton Round Rock
- Round Rock Hilton