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“Great Guest Service”

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Hilton Garden Inn Austin/Round Rock
Ranked #5 of 26 Hotels in Round Rock
Certificate of Excellence
Arkansas
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Guest Service”
Reviewed March 26, 2012

After a long drive and frustrating traffic on I-35 my family checked in to the Hilton Garden Inn. We were a little run down from the road but were immediately energized by Maria at the front desk. She was wonderful. She helped with keys, securing a taxi because our group was headed in different directions for dinner. She sent us on our way the next day with a smile as well. Great location, accomodations fit our needs, and super service.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank razortravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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Grand Prairie
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 13, 2012

We had a group that had to move to this Hotel due to another incident at a previous Hotel in Austin..We were in town for State Winter games for Special Olympics..The previous Hotel was needless to say a horrible experience and one that I never want to relive for along time.. This Hotel took in our group of parents and families no questions asked.. They made us feel right at home and apologized for the inconvenience at the other hotel in Austin..They checked us in and had us in our rooms in no time.. The staff there were the most courteous and friendly staff in a hotel that I have ever come across..We got into the room and it was immaculant.. It had everything that we were looking for in a quality Hotel..The breakfast was incredible serving everything from bagels to special order omlettes..It had a hot breakfast bar instead of just a "continental" breakfast.. I will definately stay here again in the future when we come to Austin for winter state games..If you are looking for quality,cleanliness, a wonderful breakfast and MOST IMPORTANTLY a staff that truely are amazing then definately stay here...You will not be sorry!

Room Tip: When looking for a great hotel, always judge it by the way you are treated by their staff..
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level 5 Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 6, 2012

We had a pleasant one night stay here. The location was good for us and, like everything in Round Rock, it is close to the interstate. However, that has it's negatives as we could hear the noise from the interstate occasionally. That being said, you can walk to two good restaurants and the staff was very welcoming and attentive. We enjoyed the complimentary coffee but opted not to pay $10 for the breakfast buffet.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wine28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
146 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 18, 2011

For a Hilton Garden Inn, I feel completely let down. The A/C made a very loud click (that was exponentially louder in the still of night) every time it started. The carpets in the room looked very dirty and run down. There was hair all over the bathroom. Lastly, when the person in the room above me checked in (pretty late in the night), I could pretty much tell what they were upto - very poor sound insulation.

All in all, a very disappointing experience. I will have to look for better hotels next time I am in the area.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apsinpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2011

Decent room, smaller beds but confy. Staff was okay. Breakfast was misleading. They charge $10 per person make sure you ask for a breakfast coupon that everyone apparently had.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheworeherheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Worth, TX
Level 6 Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed October 31, 2011

I've seen hot tubs bigger than their pool, but we didn't come for swimming anyway. Nice room, friendly staff

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saholleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 8, 2011

The Hilton Garden Inn is very conveniently located for those traveling to Round Rock. While is a 20-30 minute drive into Austin, it is in the heart of Round Rock, only one exit away from the Premium Outlets and a 2 minute walk from top local restaurants like Rudy's and Chuy's.

The hotel serves a great breakfast (the make it yourself waffles are amazing) and they also have free coffee/tea and cookies in the lobby in the afternoon.

Rooms are decent although I would consider them 3 star. The wifi internet is free and fast and all standard amenities are provided free upon request (shave cream, tooth paste etc.).

Hotel does not have room service, but you can order directly from Chuy's which is in the same parking lot.

If you are debating between this hotel and the Holiday Inn Express Suites across the parking lot, I'd say this one is much better.

Stayed May 2011, traveled on business
Helpful?
Thank Faisal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin/Round Rock

Property: Hilton Garden Inn Austin/Round Rock
Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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