Great location. We stayed here for a mini vacation to the inner space caverns, ice skating in Austin, jump street in cedar park, went bowling in Georgetown, and more and we were right off the highway, surrounded by choices for dinner. Unfortunately the service left much to be desired. There was no recognition of priority club (platinum elite) status, our room requests had not been made and we ended up having to change rooms after checking in and going back to the front desk because the phone in the room didn't work. All without so much as an apology. Breakfast was abysmal with only one waitress for the entire morning crew as we sat with 3 children and it took us about 30 minutes just to place an order. The pool is NOT HEATED, which we specifically called and asked about prior to making our reservation because we wanted to stay someplace the kids could unwind in the pool. Overall, a nice hotel but as holiday inn priority club AND vacation club owners, we were tremendously disappointed in the service, probably one of the worst experiences we've had with holiday inn.
- Official Description (provided by the hotel):
- The Holiday Inn–Austin/N. Round Rock is the newest and most modern, “full-service” hotel in the North Austin area. Conveniently located off I-35 and a short drive from downtown Austin, our beautiful 100% non-smoking hotel is within walking distance to a variety of dining options and just minutes from the Texas State Capital, UT, Austin-Bergstrom International Airport, Dell Diamond, Dell Headquarters, IBM, Lake Travis & Premium Outlet Center, as well as a variety of shopping destinations, entertainment and golf. ... more less
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